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Collections Officers

ADECCO - Brisbane Grove, NSW

Any Industry
Source: uWorkin

Source: uWorkin


Adecco are partnering with Queensland Government to identify suitable candidates for the role of Collections Officer to work in one of the following three areas: Third Party Creditors, Worklist Items and Skip Tracing.

Client Details

Our client is a well known Queensland Government Department based in the Brisbane CBD. You will have full access to training and support along with an excellent hourly rate.


As a Collections Officer you will have the opportunity to work with one of the 3 following teams:

Third Party Creditors

  • Investigate cases to confirm amounts ready to be paid to Third Party Creditors
  • Contact Third Party Creditors to confirm the correct details and request documentation
  • Update core system to reflect correct details to facilitate payment
  • Process Electronic Fund Transfer (EFT) forms in order for payments to be disbursed
  • Locate correct contact details for Third Party Creditors (skip tracing using specific tools)

Worklist items

  • Review outstanding core system Worklist Item(s)
  • Investigate and confirm details in system
  • Update core system to reflect correct details and/or progress matters in the system
  • Take appropriate action(s) in core system based on work instructions

Skip tracing

  • Efficiently complete skip trace investigations using internal and external search engines
  • Analyse, interpret information and data, and exercise sound judgement to make recommendations
  • Use systems to retrieve and record information


To be considered for this role you must have Collections Experience along with the following:

  • Excellent attention to detail
  • Good data entry skills with a focus on accuracy
  • Ability to comply with procedures and keep accurate records
  • Exceptional customer service experience engaging with clients via phone or email
  • Demonstrated ability to work autonomously and achieve KPI's

Job Offer

If this sounds like you please apply today!

You will be rewarded with an hourly rate of $40.70 plus super and a friendly and welcoming workplace culture.

Due to the volume of applications only shortlisted candidates will be contacted.