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Client Manager - Perth

Suncorp Group - Perth, WA

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin


Full Job Description
Multiple start dates available
Work @ Home roles - you must live within 1 hour of our Perth office
Part time hours increasing to full time during training and weather events

When a natural disaster strikes, Suncorp is there for our customers and the community.

Suncorp has been protecting Australians and their homes for more than 100 years. We have seen first-hand the devastating impacts natural disasters can have on families, homes and communities.

Helping customers of all our brands, including Suncorp, AAMI, GIO and Apia, to get back on their feet after a disaster is our number one priority. It’s what our customers expect and a moment that matters to them, and us.

The role

As a Client Manager in our Events Home Claims team you will work part time, increasing your hours to full time during a weather event or natural disaster to support our customers. Providing over the phone customer service from home you will:

Be the primary point of contact for customers who have experienced loss or damage to their property
Provide case management; maintain a portfolio of new and existing claims customers.
Cost management through liaising with assessors and external vendors
Advise customers of their policy entitlements and explain the claims and repair processes as required

Hours: Part time 15 hours - 3 days a week (5 hours a day). Prior to commencing you will be able to choose from one of the following shift options

Mon, Tues, Wed 8am - 1pm or 12pm - 5pm
Wed, Thurs, Fri 8am - 1pm or 12pm - 5pm

  • You will be required to increase your hours to full time (Monday-Friday) when an event hits.*
Comprehensive and ongoing training will be provided. Training will be delivered virtually and will be 5 weeks full time from commencement - Monday-Friday 8.30-4.30pm.

To be successful you will have:
A customer centric mindset, and a passion for helping people and making a difference
Previous customer service experience and a high level of computer literacy
The flexibility to work full time during events season
High levels of self-motivation and enjoy contributing to a team environment
The ability to work from home - an ergonomic set up, a phone line, internet connection, a computer/laptop, dual monitors, a webcam, a mouse and a quiet area, where you will not be disturbed during work hours
Please note you must live within an hour of our Perth office

Our Benefits

Discounts of up to 25% on our various Insurance, Banking & Superannuation products
Numerous discounts with our retail partners
We offer support and various programs for our people: Health & Wellbeing, Study Support, Company share options, Social club, Years of Service Recognition

If this sounds like the opportunity for you, apply online now or contact our sourcing partner on 02 82269659 for more information.

At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution.

Advertised: 14 Apr 2021 AUS Eastern Standard Time
Applications close: 31 May 2021 AUS Eastern Standard Time