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Customer Service Specialist Vic - Brighton

ALLIANZ - Melbourne, VIC

Any Industry
Source: uWorkin

Source: uWorkin


Customer Service Specialist VIC - Brighton

* Structured training and dedicated Learning & Development program
* Full-time permanent (Tuesday to Saturday)
* Based in Brighton

Are you inspired by getting the best solution for your customer?
We are currently seeking a Member Services Specialist to manage Club Member Sales and Service contacts, via inbound or outbound telephone, mail, email & fax.
As a Member Services Specialist you will be responsible for providing sales and service excellence at every touch point, and following up outstanding leads with the aim to convert business at every opportunity. You will provide an outstanding member experience and collaborate with the Club Marine leadership team to achieve maximum levels of member satisfaction, sales, service and retention goals.
Your duties in this role will include:‎

* Manage all member contact in accordance with Club Marine's call contact & correspondence process
* Provide a positive member experience across all customer touch points in accordance with Club Marine's 5 Star Customer Experience programme
* Manage a portfolio of Inbound & Outbound calls, and correspondence, within set SLA's, and following company standards
* Ensure that all member contact complies with legislative guidelines and Club Marine's Underwriting guidelines

To be successful in this role you must have:

* A minimum of 2 years' experience in a customer service role
* Highly developed communication skills with an excellent telephone manner
* Strong customer service skills with a passion for assisting customers and finding solutions
* Previous Insurance / Financial Services experience or boating knowledge / experience is desirable
* Experience in providing exceptional sales and service skills with a drive to meet set KPI's and targets
* Strong problem solving skills and ability to promote marketable product solutions including clarification of policy wording

About us
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people, we foster a culture where our employees are empowered to collaborate, perform, embrace trends and dare to challenge the industry. When you join Allianz, you'll become part of a strong global insurer, helping to protect over 3 million Australians. We foster an environment of personal growth, so you feel safe to try, share, fail, learn and grow. We value diverse thinking where your ideas and innovative mindset are welcomed and encouraged. As a member of the Allianz family, you'll be supported to reach your full potential to grow an enriching career.
Allianz is committed to employment equity and therefore welcomes applications from men and women regardless of race or ethnicity, age, nationality, religion, disability, sexual orientation or philosophy of life. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.
If you dare, there's an opportunity for you at www.allianz.com.au