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Senior Service Delivery Officer


Any Industry
Source: uWorkin

Source: uWorkin


Application Closes: 29 April 2021
Role: Senior Service Delivery Officer (until 31 Decemeber 2021)
Number of vacancies available: 1
Office Location(s): 50 Lonsdale Street/Work from home
Position Summary:
The COVID-vac group is responsible for managing and coordinating the roll-out of the COVID-19 vaccination to the state of Victoria. Operating as a dynamic multi-disciplinary team, the group will work closely with key internal and external stakeholders to deliver an effective and efficient immunisation campaign.
The Service Delivery Officer will lead a small team in providing functional support to the operation of the Covid Vaccine Management System (CVMS). The role will liaise directly with health services and department branches to provide advice, education, change management and delivery support

* Define business requirements, releases and change requests
* Manage and communicate the Release and Upgrade Programme
* Provide functional expertise and knowledge transfer
* Provide Level 2 and 3 functional support
* Business liaison with the user cohorts
* Oversee the Super User Community
* Educate and define Super Users
* Incident and problem management
* Service delivery management
* Dynamics Platform Management
* Dynamics 365 Development and Configuration – bug fixing, release management and
* DevOps pipeline configuration management solution upgrades
* Canvas App/Model Drive app management
* Web Resource Management (CSS, Javascript, HTML)
* System monitoring and reporting
* Security management (including interaction with SOC/SIEM when available)
* Management of third-party applications
* Prioritisation of business investment in CVMS
* Workflow and process mapping
* Business change control
* CVMS policy, procedural documentation and support materials
* Communication to the DH and cohort user base
* Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.

Applicants are encouraged to apply online, submitting a cover letter and a current resume.
Please note: For this position, you are not required to address each of the key selection criteria in a separate written document.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
For further information please visit the Department of Health
Click 'Apply Now' to submit your interest in this position.