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April

Senior Data Centre Technician

NEXTDC - Macquarie Park, NSW

Any Industry
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Job Description

We are currently looking for a passionate Senior Data Centre Technician to join our highly skilled Sydney facilities team.

The purpose of this role is to support the Facility Manager with the day-to-day operations of the data centre by providing high quality & efficient technical maintenance and customer service. This role will also be the lead in SME for the team of Data Centre Technicians and be required to participate in an on-call roster.

Key Responsibilities include:

  • Excellent customer communication skills with a proven ability to handle customer escalations
  • Assess all areas of risk from OH&S, security, to facility technical and critical system operations, policy and procedures to ensure customer services and business operations operate within a risk profile approved by the NEXTDC executive leadership team
  • Provide an integration/coordination point into NEXTDC Facilities, for infrastructure supporting critical support systems, Power monitoring and Rack locking, Temp and Humidity monitoring
  • Assist with customer deliveries handling of equipment and any assembly as required
  • Work with members of the Facility and Business Framework teams to challenge, develop and deliver workflows, process, policy and procedures for all aspects of facility and system operations.
  • Mentor and support up to 6 direct reports to strive for continual improvement and professional development
  • Monitor all critical systems through Building Management Systems, diagnose upon failure critical systems and escalate as required
  • Participate in Facility Management related tasks where required