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Customer Success Manager


Any Industry
Source: uWorkin

Source: uWorkin


Job Description


The Growth team is exactly as it sounds! Full of low ego, whip-smart, diverse people all here to drive growth across Deep Blue Company’s businesses. As a team we are responsible to activate partnerships and growth from within the property channel, corporate channel and consumer digital channels. We design digital product, CX and marketing strategies and execute across multiple channels and mediums. ​

​Our Property Partnership Team will be a new team and a key driver of growth. This team loves property, knows property and works directly with real estate corporate offices, franchise principals, agents and their administrative team members. The team will grow rapidly and this role will be a key driver of the team dynamics, culture and success.


Reporting to the Queensland Property Sales Manager, you will develop relationships & partnerships with agents and their administrative team members, to promote the unique value proposition of a new product designed to assist their buyers & sellers from pre-sale through to settlement; which in turn will grow leads and orders for conveyancing matters and rapid building & pest inspections.

​You'll be part of the first state team on the ground in what will become a National model, and you’ll be responsible for;

  • Development and management of relationships and business growth across a portfolio of agents and administrative team members​
  • Deliver customer & commercial growth opportunities and solutions to achieve the targets; e.g. attending agent sales meetings to educate and assist​
  • Attend industry events to promote our value proposition​
  • Lead the onboarding and training of real estate agents/agency team members to engage and use the DBC product ​
  • Lead the development and communication of performance reporting, highlighting outcomes to real estate agents and their administrative team members​
  • Collaborate closely with the Head of Property Partnerships and the property partnerships support team members, to manage service delivery and reporting requirements​
  • Work closely with all Success Managers in your state and nationally​