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Team Leader Member Services

QSuper Group - Brisbane Grove, NSW

Any Industry
Source: uWorkin

Source: uWorkin


The Role
Our award-winning Member Services team have an exciting opportunity for a passionate people-leader to join us on a permanent basis. In the role of Team Leader Member Services, you'll apply your experience leading, motivating and coaching a team of Member Solutions Officers to provide outstanding customer service to our members through a variety of channels including over the phone (inbound and outbound), face to face and digital.

In this rewarding role, your days will be varied and will include leading stand-ups to motivate your team for the day ahead, spending time coaching team members one-on-one and contributing to the Member Services leadership team to identify opportunities to improve our service to members.

Predominantly based out of our Brisbane CBD office, you will have the opportunity to work from home on occasion and can take advantage of our Dress for your Day policy and our Leadership Development Program. If change excites you and you're looking for a chance to be part of a truly customer-centric organisation where you can make an impact and uplift your team every day, we'd love to hear from you!

Skills, Experience and Qualifications
The ideal Team Leader Member Services will demonstrate some or most of the below:

  • A proven track record of operational leadership experience
  • Ability to manage staff in diverse roles, prioritise according to business needs, and to ensure a coordinated outcome
  • Whilst you'll be predominantly leading and coaching phone-based team members, prior experience leading teams in a webchat, written or social media customer-service function will be highly regarded
  • Ability to rapidly acquire detailed knowledge and understanding of the superannuation, financial planning and related industries and relevant legislation
  • Demonstrated experience motivating teams and uplifting team performance whilst also working with individuals one-one-one to improve performance or behaviour in performance management situations.

The Company
Operating in a highly competitive and dynamic financial services environment, QSuper manages around $113 billion in funds for over 585,000 members and is committed to working with our members so they can feel more confident they are making the best choices for their situation. QSuper Limited and QInvest Limited are ultimately owned by the QSuper Board of Trustees.

The QSuper Group has approximately 1,200 employees, and our culture is one where "members are at the heart of everything we do". Our employees bring this culture to life by behaving in line with our unique values which ensures our success through our actions every day.

At QSuper we are proud to champion respect and we value diversity amongst our employees to support an inclusive workplace. We are passionate about selecting talented people based on their qualifications, capabilities and experience relevant to the role.

What you do today, inspires tomorrow

Click on the 'Apply' button and follow the prompts. The closing date for applications is Monday, 3 May 2021.

To view the position description, please click here.

Please note, owing to a high volume of applications, QSuper reserves the right to close the applicant portal ahead of this deadline if necessary.

Whilst all applicants will be carefully considered, we will only be able to personally contact those candidates that are short-listed for interview.

We choose to deal with you directly and have not engaged an agency for this opportunity, so if you're interested, please apply.