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April

Service Centre Analyst

Interactive Pty Ltd - Sydney, NSW

IT
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

    IT & TELECOMMS

    HELP DESK / SUPPORT

    SYDNEY

    PERMANENT / FULL TIME

19/4/2021

  • We've been named as #1 Best Place to Work in Australia in 2020!
  • Surrounded by cutting edge technology and technical know-how
  • Impressive St Leonards office with onsite Barista
Intro
At Interactive, our purpose is to Keep Technology Human. You'll feel it when you walk in the door, and you'll see it in everything we do.

In addition to our purpose, our 600 people bring their own unique selves to work each and every day, which is why we have been named as the #1 Best Place to Work in Australia in 2020 (AFR, Great Place to Work).

Role:
Our multi-cloud solutions & capability provide our customers with flexibility, security and room to innovate.

we are seeking a passionate Level 1 - Service Desk Analyst who can provide remote (phone based) support and ‘wowing’ our customers with your passion for delivering a world class experience in desktop services

Some of the key things you’ll do:
  • Implementation of remote managed software/monitoring
  • Support and troubleshooting Microsoft Suite, Office 365, Active Directory and experience with desktop hardware
  • Maintaining Windows, MS office, Mac OS X OS and other application updates
  • Active directory administration and setup
  • System Security and Domain Administration
  • Citrix desktop and Vmware support
What We’re Looking For:
  • Minimum 1 year experience in a Level 1-2 Service Desk
  • Experience in Incident Management
  • Extensive experience and knowledge with desktop support and network troubleshooting
We won’t list desired personality traits because in addition to the skills it is also important for us that our people bring their own unique personality and characteristics.

Why choose us?
  • Our people love working at Interactive – check out our Glassdoor rating!
  • Flexibility – we’re open to providing the flexibility and structure that works for you
  • We’re a sustainable organisation - we are an RE100 member and aim to eventually become 100% sustainable
  • You’ll grow & you’ll learn - our L&D team is awesome and our CEO’s motto is that “everyone should develop during their time at Interactive”
  • You’ll genuinely have the chance to make a difference and won’t get lost in the crowd
… Plus all the ‘usual’ perks
  • Paid volunteer leave, fundraising events, numerous staff benefits and discounts, monthly staff lunches and a free on-site barista
A Bit More About Interactive
We are Australia’s largest privately owned IT services provider. We have had 30+ years of continuous growth and our business consists of 3 x key areas – Cloud, Hardware Maintenance and Data Centre & Business Continuity services.

Sounds like you? We'd love to hear from you!