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Digital Assistant - Witchery

David Jones - Melbourne, VIC

Source: uWorkin

Source: uWorkin


The role of the Digital Assistant is responsible for supporting the Witchery Digital team to deliver the best possible online experience to our customers whether that be through our website, ecommerce operations, or external 3rd party marketplaces. This position will also work closely with the broader internal team including Creative, Designers, Planning, IT, and CRM.

Key Responsibilities

  • Assist with product enrichment and merchandising of the Witchery website
  • Support product upload process to 3rd party marketplaces to ensure efficient delivery and representation of new product drops
  • Testing online promotions to provide a seamless customer experience
  • Ensure fulfilment KPIs are meet across all channels
  • Monitoring order levels across all fulfillment channels to ensure a quicker dispatch time
  • Assist the fulfillment teams reply to customer care cases
  • Complete data entry into digital marketing channel trackers
The Ideal Candidate has
  • A relevant tertiary degree or qualification in Commerce, Business, Marketing or IT
  • Previous experience in a similar marketing/digital assistant role ideal
  • Well-developed communication, time management, analytical and organisational skills
  • Understanding/knowledge of ecommerce operations and passion for retail trading
  • High attention to detail and accuracy
  • Proficient in Microsoft programs (specifically Excel)
  • Exposure using isams/E-Star platforms would be ideal but not essential
  • A natural collaborator who develops relationships to achieve desired business outcomes
Why work for us?
  • A competitive remuneration package, including incentives
  • Bi-annual product allowances and generous discounts on all brands products (Country Road, Trenery, Witchery, Mimco and David Jones) for you and your immediate family
  • Birthday roster day off
  • Excellent career progression involving regular training and on the job development
  • A genuine, open and high performing culture
  • Opportunity to become involved in our Corporate Social Responsibility program, by supporting our community partnerships
About Us

Witchery is one of Australia's leading fashion label. We make dressing for the everyday dynamic and unapologetically bold. We believe fashion is not only what you wear, but how you wear it. We care about the details - quality, responsibility and innovation by design. We are the leaders of 24/7 style.

Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

Country Road Group prefers to manage all sourcing directly, please submit your applications to this role if you are interested. Please note introductions via agency will not be accepted.

Closing date: 30 Apr 2021 for applications

David Jones