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April

Connections Specialist – Customer Pre-boarding

AGL Energy - Docklands, VIC

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

There’s never been a better time to be at AGL

At AGL, we believe progress is powered by our people.

If you’re set on making real change for tomorrow, we have the scale, resources and ambition to get it started today.

Now’s an extraordinary time to work with us. We’re taking the lead on renewables and expanding our products to make them more sustainable, affordable and useful for all Australians.

That’s what we call progress. To achieve it, we’re bringing together people with unique stories, perspectives, backgrounds and talent – and we need yours too!

Connectnow (an AGL owned business) is a moving home service. If you’re moving home - Connectnow helps you find suppliers in your area and arrange services all at once. Our team lead the industry for delivering outstanding customer experiences and are proud to represent some of Australia’s iconic Real Estate brands.

Having helped over a million Australians move home over the last 15 years, we are now looking for passionate and talented people to join our growing team.

About The Role

Not your everyday contact centre role! What makes us different is that our customers want to talk to you, making your interactions a warm experience.

Assisting our customer with a range of moving services from; Electricity, gas, internet, pay tv and home phone service just to name a few.

  • Work within the Real Estate industry helping customers move home.
  • OTE $75K+ plus super; working with a highly engaged team .
  • industry leading contact centre environment and facilities.

Specialist sales positions with a leading home moving company. Helping customers take the stress out of moving.

What You’ll Be Doing

  • We all know how stressful the moving process can be, your job is to illuminate stress and make what is typically very stressful process, seamless and easy.
  • We are a business that promote a growth mindset mentality. As such you will develop a wide set of skills that you will carry with you for life that will assist you in being successful in both this role and in future ones.
  • Of course, as always there are targets, great news is you will not be measured against AHT. We prefer you to be effective in what you do and the leadership team coach/train tirelessly around this so that you are successful.
  • Being a part of the Connectnow family means that there are lots of inter-team and peer-to-peer learnings. Really celebrating and promoting a One Team culture.

About You

You are a strong-willed individual who strives to learn and is self-motivated.

Selfless by nature and has a hunger for becoming the most effective in everything you do.

A team player who has a positive mindset and possesses an eagerness to grow and develop in your career.

What You’ll Bring To The Table

  • A vibrant and energetic personality, driven by your own success and working in a team environment
  • A positive attitude, strong influencing skills and a willingness to learn
  • An ability to provide excellent customer service and build rapport with a diverse range of customers to understand their full needs and help them connect services to their new home
  • Availability to work on a rotational roster between Monday to Friday 8am - 8pm & occasional Saturdays between 8am - 1pm. (Saturdays are paid at overtime rates)

What’s in it for you?

  • Competitive annual salary, fantastic sales incentives and yearly bonus.
  • Amazing central location with state-of-the-art facilities and onsite cafe
  • Unbeatable Employee discounts on electricity, gas and telco
  • Smart Casual – Dress for your day
  • Opportunity to purchase extra leave
  • Ability to work from home (Dependent on shift)
  • Established Internal Diversity networks to join such as the Shine Network (LGBTI) and AGL Equality (Women in leadership, Disability, and Indigenous programs)

At AGL all employees are encouraged to be themselves and to bring their whole selves to work every day. We encourage applications from Aboriginal and/or Torres Strait Islander people, people living with disability, culturally and linguistically diverse people and people of the LGBTQ+ community, including transgender, gender diverse, and intersex people. AGL has a commitment to maintain a diverse workforce, so welcomes the opportunity for applicants to share their lived experiences but recognises that some applicants may not wish to disclose, so that option is supported.

Please note - unsolicited resumes from agencies will not be accepted by AGL.

Job Family Group

Customer Service

About Us

Proudly Australian for more than 180 years, AGL operates a diverse generation portfolio supplying energy to 4.2 million customer accounts. We have a passionate belief in progress and a relentless determination to make things better for our communities, customers, employees, the Australian economy and our planet.

Our goal is to make energy simple, fair and transparent and we’re continuing to innovate to enhance the lives of Australians now and into the future. It’s an extraordinary time for the energy sector and we need extraordinary people to meet the challenges. We’re bringing together people with unique stories, perspectives, and talent – and we need yours too. Let us empower you to make a positive difference and together we’ll bring progress to life.

Docklands, VIC

Customer Service & Call Centre




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