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Program Delivery Officers, Aps Level 5, Aps Level 6, Ausindustry

Department of Industry, Science, Energy & Resources - Canberra, ACT

Government, Defence & Emergency
Source: uWorkin

Source: uWorkin


Full Job Description
Job no: 507524
Employment type: Ongoing
Location: Canberra, Sydney, Darwin, Brisbane, Adelaide, Hobart, Melbourne, Perth
Categories: APS Level 5, APS Level 6

About the team

AusIndustry’s Support for Business Division actively and directly supports Australian businesses to grow and transform for the benefit of all Australians.

We know the businesses we support; we know the communities and people who benefit from these businesses through jobs and a strong economy; we understand the regions and places where they operate.
We place our customers at the centre of all of our services, and support government with insights and information about these businesses.

The Entrepreneurs’ Programme (the program) delivers advice and grants to enable high-potential small and medium businesses to strengthen, grow, innovate and commercialise nationally and globally. Improving business outcomes for clients, benefits the broader economy, as well as regions, sectors and communities. The program helps businesses:

Grow by understanding their potential and how to reach it.
Innovate by building productive and collaborative relationships.
Commercialise successfully into global markets with new-to-market opportunities.
To rebuild from economic instability and strengthen their capabilities and resilience into the future.

The program is looking to fill multiple vacancies at the APS 5 and APS 6 level across the Entrepreneurs’ Programme Branch.

Our Ideal Candidate

As Program Delivery Officer you will undertake complex work under broad direction. Reporting to an Assistant Manager, you will work as a member of a geographically dispersed team, collaborating with a wide range of internal and external parties, to deliver the Department’s services and grants programs on behalf of policy partners, in line with the Government’s strategic policy agenda.

You will:
Work as a member of a small to medium sized team, contribute to improvement initiatives and to the development of a positive and collaborative culture that facilitates the production of high quality work.
Coach and mentor other staff in the team, and allocate, review and provide effective feedback on work.
Under the guidance of an Assistant Manager, participate in the delivery of programs according to guidelines, performance standards, funding and program governance and the quality framework.
Support the work of committees through the provision of a secretariat function and the preparation and distribution of documents to support their work.
Contribute to the preparation of systems, standard operating procedures and templates to guide the assessment of service and grant applications.
Undertake eligibility checks and merit assessments, ensuring a high level of quality and consistency and adherence to assessment guidelines.
Manage a case load of customers and perform case management activities throughout the program process including drafting and executing contracts, ensuring milestone reporting is completed and payments are processed.
Notify customers of application outcomes, and negotiate and manage contracts and funding agreements.
Provide a first point of contact for customer queries and review issues, resolve conflict and negotiate to ensure positive outcomes; escalate complex or sensitive customer issues after identifying recommended options.
Assess project progress reports generated by grant recipients, ensuring project progress and budget management align with stated milestones and requirements.
Record program data in the Department’s online systems, ensuring data are accurate and up to date.
Prepare briefings and reports detailing the outcomes of funding rounds; contribute to the development of whole of government reporting materials, ensuring a high level of accuracy and clarity.
Participate in the post-implementation review of program management and delivery activities and contribute to the development and implementation of improvements arising from reviews.
Keep senior staff informed, escalating issues and proposing solutions on the basis of good judgment and an understanding of priorities.
Build own program delivery capability including through identifying and filling capability gaps in areas such as process understanding, technology use and stakeholder management.

Key Relationships

Service and grant applicants and recipients
Delivery partners and third party delivery providers
Divisional stakeholders including the systems team
Policy partners within the Department
External policy partners
Departmental stakeholders including the finance team
External service providers
Departmental Liaison Officers and advisers in ministers’ offices

Personal Attributes

You are motivated by the opportunity to contribute to improving Australian business growth and have an understanding of and interest in Australian Small and Medium Enterprises (SMEs) and community and other organisations, or the ability to quickly gain this knowledge.
You can work independently and show initiative but also enjoy working collaboratively within a team environment.
You are an effective communicator with a strong focus on providing a responsive customer service and you have a record of assisting a diverse range of customers to resolve problems. You are comfortable working in an environment that demands a high level of attention to detail and an adherence to accuracy.
You are open to learning, applying contemporary knowledge and creativity to solve problems and generate solutions.
You use sound judgment to make timely, well-informed decisions, and you have the integrity needed to adhere to standards and requirements.
You draw on your personal resilience to work through changing circumstances and to manage competing demands.
You have a track record of engaging with and listening to people to understand their perspective and assist them to achieve outcomes.
You demonstrate empathy in your dealings with people from diverse backgrounds.

Key competencies

An understanding of and ability to apply processes and guidelines in a project, grants or financial management environment.
An understanding of basic financial management including the ability to understand financial statements and spreadsheets.
Strong analytical thinking skills including the capacity to identify and evaluate options, benefits and risks to identify and propose solutions.
A high level of attention to detail and an ability to review detailed information and maintain accurate records.
Strong organisational skills including the ability to deliver high-quality outcomes on time.
Highly developed oral and written communication skills including the ability to explain technical information clearly and concisely to others.
Strong customer service skills and the ability to resolve problems and negotiate solutions with project or program stakeholders.
A collaborative, co-operative approach to working as part of a team.
The ability to work independently, showing initiative and drive.


Experience in the administration of grants and in applying Commonwealth grants rules and guidelines is highly desirable.
Experience in program management and/or delivery including in the application of project management frameworks and guidelines.
Experience in contract management and negotiation.
Experience in using information management systems such as document and grants management systems or financial management systems.

To be eligible for employment in the APS and the department, applicants must be Australian Citizens.

Security Clearance

These positions require a Baseline security clearance. The successful applicants will be required to obtain and maintain a clearance at this level.

How to apply

Your application must not contain any classified or sensitive information. This includes in your application responses, CV and any other documents. Applications containing classified information may not be considered by the selection panel.

You are required to complete your application online. In no more than 750 words, provide a pitch explaining how your skills, knowledge and experience will be relevant to this role and why you are the best candidate for the position. You should try and align your application to the job description.

You are also required to provide your current CV with your application. (CVs must be in .doc, .docx, or .pdf format)


For more information regarding these opportunities, please contact Xanthe Harvey - xanthe.harvey@industry.gov.au or 0438 274 812.

Learn more about the department

The department’s Enterprise Agreement and policies provide for a flexible working environment to assist staff balance their work and home life. Staff and managers work together to balance the operating needs of the work unit with the needs of the individual. Options may include part time working arrangements, working from home or other arrangements as agreed by all parties.

The department is committed to a workplace culture that is respectful, inclusive, and diverse, where all employees have a sense of belonging and can bring their authentic whole selves to work every day. We encourage applications from Aboriginal and/or Torres Strait Islander people, mature age, people with disability, culturally and linguistically diverse people and people of the LGBTIQA+ community, including transgender, gender diverse, and intersex people. Please contact our Inclusion and Capability team at Diversity@industry.gov.au for a confidential discussion if you identify from any of these diverse backgrounds and would like to discuss this in more detail.

Please contact recruitment@industry.gov.au or (02) 6276 1235 if you require assistance with your application. Alternatively please refer to our Applying for a position information.

Select the links on the left-hand side of the page for more useful information about a career with the department.

Advertised: 19 Apr 2021 AUS Eastern Standard Time
Applications close: 03 May 2021 11:55 PM AUS Eastern Standard Time

Canberra, ACT

Government, Defence & Emergency


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