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Membership Services Officer

Austmine - Sydney, NSW

Administration & Secretarial
Source: uWorkin

Source: uWorkin


Membership Services Officer – Full-time Position- Sydney based

An opportunity has arisen for a proactive and customer-focused individual to join Austmine’s Sydney team in the role of Membership Services Officer.

Austmine is Australia's leading industry association representing the Mining Equipment, Technology and Services (METS) sector. We provide value to our members by connecting them to opportunities, driving industry collaboration and championing innovation across the METS sector both here and globally.

The Membership Services Officer role is to provide support to four state-based Membership Managers as well as our Events & Conference Manager. You will be tasked with dealing with all thing’s member related including:

· Championing exceptional database management through our CRM system (IMIS).

· Managing day-to-day member enquiries regarding logins, membership status and general troubleshooting.

· Supporting the event cycle with respect to web set-up, event registrations, event confirmations & survey follow-up.

· Provide general administrative assistance to the broader team including on special projects such as our STEM METS Program.

You will show initiative whilst engaging will both external and external stakeholders, have ability to work well within a team, possess exceptional customer service skills and be proficient in MS Office Suite. Candidates with previous IMIS database experience will also be highly regarded,

To be successful you should possess;

· 3-5 years’ experience in a similar role

· Excellent written and verbal communication skills

· Ability to be quick thinking, while providing excellent customer service.

· Ability to be flexible and maintain good working relationships.

· Proven customer service experience ideally within a membership role

· The ability to work in a fast-paced and dynamic environment.

· Applicants with a University Degree or qualification in Events, Marketing or Communications would also be favorably considered.

Austmine is a member-focused organisation, and our core values are collaboration, innovation, leadership and integrity. If this sounds like you, we would welcome you to our team.

Tell us why you would be an excellent addition to the Austmine, please send your Resume and Cover Letter to vanessa.haberland@austmine.com.au.