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User Researcher

HBF Health - Mount Lawley, WA

Source: uWorkin

Source: uWorkin


The Opportunity
A fantastic new position has been created for a driven User Researcher to join the Member Experience team and assisting within the Transformation Division to improve today’s member experience to drive sustainable business value and member value. This is a fabulous role for a candidate who loves to dig deep inside into research and find out more about how HBF’s services can improve our members lives.

About You
You’re an intuitive person who digs deep down into research methodologies and techniques. You love to solve problems and uncover design opportunities. This is a hands on role for a UX/User Researcher who is confident picking the right research method for the project and being able to deliver actionable insights to design teams.
- Comfortable across the spectrum of research methods including both generative and evaluative methods
- Strong qualitative research background, i.e.: using methods such as in-person and remote interviews, field studies and workshops including co-design sessions
- Strong knowledge of quantitative design research including executing surveys
- Work with various business divisions at HBF to assess the desirability of the design and capture considerations to incorporate into the design solution
- Supporting the Service Design Lead in producing service blueprints, personas, mapping customer journeys, developing using industry design standards and best practices
- Great stakeholder management skills, you can explain and communicate research findings, ideas and detailed design and design rationale through storyboards wireframes or prototype.

How to Apply
To apply, click on the “Apply Now" button to complete your application and send through a copy of your CV along with a covering letter outlining why your skill and experience meet the requirements of this role.

Applications close midnight, Monday 10th of May 2021. HBF reserves the right to close the role and commence shortlisting prior to the advertised close date.

About HBF
As one of WA’s longest established private health providers, (we’ve been around for 80 years!), we continue to innovate and challenge the status quo; adopting a strategy that focuses on business growth and sustainability, diversification, national expansion and significant enhancements to how we service our members through technology and relevant related businesses.

As a not-for-profit fund with no shareholders, we are dedicated to doing the right thing for our members. That’s why our iconic brand’s reputation is built on personalised service, community support and a motivation to deliver for our members in the moments that matter.

When you work for HBF, you work for a company with a clear vision and a team of people that are passionate about providing the best service, experience and products for our members across Australia.

So why not come with us on our transformation journey and see where a career with HBF can take you?

Our Values
At HBF, we live our values every day. They shape our behaviours and how we relate to each other, our members and our community:

Members are our reason - Members are the reason we exist and are at the heart of everything we do.
We do the right thing - We are open and honest in everything we do. We do what is right, not what is easy and explain why we are doing it.
We are brave - We are brave in the way we will tackle the future. We’re driven by curiosity, and constantly look for better ways to work smarter, faster and more innovatively.
We work as one - We act as one HBF because we’re better together. We work not as individuals but as a team to achieve more.

Employee benefits
Discounted private health, and general insurance products
13 days personal leave per year
Career development opportunities
Generous salary packaging options
Access to corporate discounts across a range of retail, restaurants and hotels

Our recruitment and selection process include a variety of assessment methods that may encompass psychometric assessments, reference checks and verification of working rights in Australia. Preferred candidates will be required to return a satisfactory National Police Clearance prior to an offer of employment being extended.

At HBF, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. HBF is a place of belonging. We are proud of who we are, and we encourage applications from diverse groups such as Indigenous and Torres Strait Islander people, physical ability, age, sexual orientation, gender identity or expression and family background, including caring responsibilities.

All HBF vacancies are managed by our internal Talent Acquisition team. Unsolicited agency applications will be returned without review.