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Helpdesk Technician Ii

Simplot - Melbourne, VIC

Source: uWorkin

Source: uWorkin


Simplot Australia Pty Limited (Simplot Australia) is a wholly owned subsidiary of the J.R. Simplot Company, a family-owned, multi-national food and agriculture business. Simplot Australia is trusted as one of the leading providers of quality, sustainable food for the ever-changing needs of consumers and customers in Australia, New Zealand and select Asia Pacific markets. We have built long term partnerships with Australian farmers and our unique and diverse product portfolio includes vegetable, meals and seafood manufacturing operations that supply chilled, frozen and shelf stable products to Australia's major supermarkets, hotels, restaurants and quick service restaurant customers. Our portfolio includes some of Australias most trusted and well-known brands including Birds Eye, Edgell, Leggos, John West, Chiko, I&J, Chicken Tonight, Five Brothers and Five Tastes.

The Role

  • Exciting 12 month contract
  • Work in a dynamic and collaborative team
  • Report to Global IT Manager
We are seeking a talented Support Centre Technician to join our dynamic customer centric Technical Support Team for a 12 month contract.

Reporting to the IT Manager you'll make use of your troubleshooting and problem-solving skills to deliver excellent customer service within a large, fast-paced environment. You’ll get your teeth into resolving IT-related issues and requests whilst creating great customer experiences.

What will you do
  • First point of call for IT Issue resolution through effective communication mediums to support our Simplot customers
  • Incident life cycle management from creation, population, resolution and/or escalation of support tickets
  • Identify and drive process improvement ideas, where appropriate
  • Provide timely and ongoing day to day support for all end users of infrastructure, applications and systems, onsite and across geographically dispersed teams
What you will bring
  • Effective verbal and written communication skills that demonstrates a process improvement mind set
  • Understanding and working Knowledge of business infrastructure environments along with experience with IT applications
  • Bachelor’s Degree or Diploma in IT or equivalent
  • Ability to independently resolve highly complex technical issues within a given technical area
  • Relevant experience in a similar position
  • Ability to be adaptable, agile & a problem solver
  • Accountability - but with an easy-going and can do attitude
If this sounds like you, please Apply online today.

Applications close on 7th May 2021.

Job Requisition ID: 4316

Travel Required: None

Location(s): Chifley Business Park Office - Melbourne

Country: Australia

Simplot Australia is trusted as one of the leading providers of quality, sustainable food for the ever-changing needs of consumers and customers in Australia, New Zealand and chosen Asia Pacific markets. Simplot Australia is family owned by the J.R. Simplot Company, a true farm-to-table company with operations that touch every aspect of agriculture, including seed production, farming and ranching, plant sciences, fertilizer manufacturing, food processing, commercial product development, and distribution. Simplot Australia is proud to be an Equal Opportunity Employer.

If you require technical assistance, please email us at careers.contact@simplot.com.