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Customer Service Despatch Officer

Adbri Limited - Perth, WA

Manufacturing & Industrial
Source: uWorkin

Source: uWorkin


The role

Cockburn Cement Sales and Marketing team based at our Munster and Kwinana sites is responsible for providing supply chain services for the safe and sustainable distribution of products to the mining and construction industries. Key to our success is the provision of timely and responsive customer services for which a unique opportunity now exists to join our diverse and exceptional team.

If you are a customer-focussed team player with excellent communication and administrative skills, we offer a dynamic role packed with variety. You will have the chance to learn new skills through on the job training and gain operational and sales experience in an engaging and supportive work environment.


  • Receiving and processing bulk and packaged product orders
  • Providing professional service to external and internal customers
  • Proactive approach to CoR and ensure all parties in the supply chain adhere to current legislation
  • Liaise with carriers to ensure timely and cost efficient deliveries for both bulk and packaged products to meet customer expectations
  • Ensure procedures, work instructions and CCL standards are followed and up to date
  • Monitor bulk customer silo levels
  • General administration functions

What You Will Need To Succeed
  • Excellent customer service, problem solving and decision making skills
  • Previous experience and knowledge of customer service in the transport and building and construction industries
  • Knowledge of Perth Metro area and some scheduling experience (preferred)
  • Pride in your work and ability to multitask, prioritise and perform well under pressure with high attention to detail
  • Flexibility to work a rotational weekend roster and across dual locations when required – Kwinana and Munster
  • Flexibility to take after hours phone calls (on rotation)
  • A high level of computer literacy, including data entry and spreadsheet skills
  • A strong work ethic and the ability to work longer hours as required
  • A strong desire to continuously improve processes
  • Experience in SAP will be an advantage

Creating and supporting a diverse workforce

Cockburn Cement recognises that diversity in our workforce drives innovation, encourages creativity and better equips us to respond to the challenges facing our industry. We are committed to increasing diversity within our workforce and our industry as a whole and as such, we welcome and strongly encourage applications from women and Indigenous people.

Our business

Cockburn Cement is the leading Western Australian manufacturer of cement, lime and packaged cement and drymix products. We supply the construction, mining and agricultural industries and with the emergence of major global resource industries, have become a major supplier of lime for alumina, gold and mineral sands processing industries. Our major manufacturing operations are located at Munster, Kwinana, Dongara and Woodman Point with smaller plants and depots in regional locations.

Cockburn Cement is a fully owned entity of Adbri Limited; a constructions materials and industrial minerals manufacturing company who has been building a better Australia since 1882. Adbri's portfolio of respected brands employs over 1500 people nationally and provides the cement, lime, concrete, aggregates, concrete products and industrial minerals that allows us to be always ready for the next challenge.

Applications close Wednesday 5 May 2021