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Services Officer - Castlemaine

V/Line - Australia,

Any Industry
Source: uWorkin

Source: uWorkin


Services Officer

  • Your journey starts here
  • Career and lifestyle
  • Free MKYI travel
At V/Line we are committed to helping people get to where they want to go. Whether that’s getting our customers to their destination or our people to their dream career. With a diverse range of roles we have a passion for helping our people be their best. Let us get you there with free myki travel.

Reporting to Area Services Managers position title, could you be our new Services Officer?

About the role
  • Manage the day to day operations and customer service at the station
  • Sell tickets and provide up to date information to customers regarding services and changes to services as required, ensuring coaches are organised and coordinated effectively for special events and closures
  • Work collaboratively within the team and wider functions
  • Ensure safety of colleagues and customers at all times
About you
  • Previous customer service experience, operational skills would be advantageous
  • Strong communication skills both verbal and written
  • Ability to adapt to changing environments
  • Strong focus on safety culture
What we can offer
  • Workplace flexibility
  • Commitment to culture
  • Career opportunities
  • Free Myki travel
  • Personal Development
  • Inclusive environment
  • Contribute to connecting Victorians
This position is classified as STN OFF C1 ($37.5343) in accordance with the current V/ Line Rail Operations and Administrative Employees Agreement 2019 and is a Medical Category 3 position. The selection process may include aptitude assessments, a behavioural event interview and medical check. Please note that employees with less than six months’ tenure are unable to apply.

To apply for this position, please click ‘Apply for this Position' below.

V/Line is an equal opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background . We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community.