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Application Support Analyst

Computershare - Melbourne, VIC

Source: uWorkin

Source: uWorkin


Computershare (ASX:CPU) is a global market leader in transfer agency and share registration, employee equity plans, proxy solicitation and stakeholder communications.

We also specialise in corporate trust, mortgage, bankruptcy, class action, utility and tax voucher administration, and a range of other diversified financial and governance services.

Computershare is represented in all major financial markets and has over 12,000 employees worldwide.

About the role:

Computershare Technology Services (CTS) is seeking an Application Support Analyst experienced with VMS/Linux software to join them on a permanent full-time basis.

The Application Support team ensures efficiency and reliability of its Core system (Scrip), and the delivery of application functionalities and infrastructure changes within the Oceania region. Our objective is to ensure adequate support is provided to all stakeholders to meet their strategic agendas.

Joining a close-knit team that requires liaison with all business units, direct clients and other technology teams, and provides exposure to complex environments and interfaces through issue diagnosis, application analysis, processing of requirements and some essential testing.

An understanding of the securities industry and an awareness of upcoming technologies will be an advantage in this role.

This position requires that you are flexible with working hours and able to cover shifts on a rotating roster from 7am – 7pm with the 2 shifts being 7am – 3pm and 11am – 7pm. There will also be an on-call support component to this role with a rotating on call roster every 8 weeks.

Responsibilities Include (but not limited to):

  • Provide technical mentoring and guidance to clients
  • Respond to requests for technical assistance in person, via phone, electronically
  • Show initiative in reducing support queues
  • Diagnose the causes of items reported
  • Liaise with development teams to resolve software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Log all request interactions
  • Redirect problems to appropriate resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Stay current with system information, changes, and updates
  • Ensure all relevant processes, documents, checklists, and standards are adhered to in order to maximise quality.
  • Suggest ways to improve existing processes and/or create additional ones to improve quality and efficiency.
To ensure your success in this role you will bring:
  • Extensive VMS/Linux Application knowledge
  • Relevant experience in the Financial/Share Registry sector
  • High degree of self-direction, initiative and motivation
  • Flexible approach to work, including hours
  • Ability to negotiate and influence others
  • Able to work under pressure and set priorities and deliver to tight deadlines/milestones
  • Ability to work with demanding stakeholders and develop strong working relationships
Desired skills/experience:
  • Excellent written and verbal communication skills
  • Dedication to deliver to deadlines
  • Lateral thinker, with a broad outlook, solution oriented
  • An ability to learn on the job
  • A team player
  • Attention to detail
  • Motivated to provide a quality service
Computershare celebrates the diversity of our people and we welcome applications from everyone. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

We are committed to flexible working and we are happy to talk about flexible working in relation to this role.

Keeping our employees safe

We’re currently performing all interviews, assessments, and background checks online to ensure the safety of everyone involved.

Most of our employees are working remotely. For people who need to be in the office we’re following government guidelines on safe working. This includes regular cleaning, maintaining safe distances and limiting the number of people in the office at any one time.

Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely. The welfare of our employees is of paramount importance to us, and we will continue to do everything we can to keep our people safe during this difficult time.

Computershare may conduct a criminal background check on applicant’s subject to current legislation.

We want every person who joins our team, every customer, and every supplier to feel welcome. We see diversity as a source of strength - the more perspectives we have, the better equipped we’ll be to meet the demands of our diverse global customer base. We believe in equality for everyone, regardless of age, ethnicity, gender identity, race, religion, disability, or sexual orientation.