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Mercure Receptionist

Wests Entertainment Group - Appleby, NSW

Hospitality, Travel & Tourism
Source: uWorkin

Source: uWorkin


We are currently recruiting for a full time receptionist for the Tamworth Mercure Hotel

Overview of duties:

2 nights each week

  • Effectively manage the daily reconciliation of the Hotels trading
  • Check and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift.
  • Responsible for the smooth and efficient running of the Hotel's overnight operation.
  • Ensure maximum guest satisfaction as well as the safety and security of the prop
  • Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue.
  • Complete "back up" procedures to save all data.
  • Prepare and distribute relevant reports. Maintain hotel weekly and monthly statistics.
  • Complete thorough audits of the daily revenue and postings, making the necessary adjustments to ensure accuracy of reporting.

Main responsibilities:

2 mornings & 1 afternoon shift per week

  • Collate paperwork for departures, including credit card and company charges to be forwarded to the accounts department. 
  • Ensure that reservations details for house-guests are recorded correctly, ie room rates,dates of stay,authority to charge. 
  • Provide support to the Front Office team and other departments when required.
  • Ensure strict procedures are followed for all cash/credit,cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
  • Be proficient in the use of all front & back office equipment. Ensure preventative maintenance programs are in place. 
  • All aspects of reception duties as required.