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April

Ict Business Analyst

CommsChoice - Sydney, NSW

IT
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Commschoice – ICT BUSINESS ANALYST

About Our Client: 

CommsChoice are an Australian based business Telco, ISP and Managed Service provider. "Cloud Communications for Business" is our tag and its the essence of everything we do. From solution architecture to customer support, we provide cloud services for every business type throughout Australia and Globally.

CommsChoice is currently looking for an ICT Business Analyst with proven experience to join us on a full time basis to grow our core business.

Duties & Responsibilities :

  • Identify gaps in existing systems/processes and propose innovative solutions that have the potential to truly transform the business from its current state, improve bottom line and propel the business into the future.
  • Ensure documentation (requirement analysis, impact analysis, solution design, test plan) is complete and accurate for every delivery/ release.
  • Interacting with clients to run initial workshops and gather requirements.
  • Planning and manage projects end- to- end with desired outcomes and deliver as per commitments and ensure error-free deployment of tested applications and systems.
  • Conducting gap analysis to be able to meet stakeholder needs and requirements and be able to provide solutions and suggestions for needs and problems. Ability to establish facts and develop conclusions and recommendations following detailed assessment and analysis and objectives obtained from Stakeholder/ end user requirements.
  • Ensure highest level of quality is maintained for all projects.
  • Working closely with business users to understand methodologies for individual KPIs calculations, business processes and various business issues. Based on the above recommending optimal features and functionalities of future dashboards.
  • Acting as a bridge between customer, account manager and system developers. Ensuring smooth and transparent communication of all project stakeholders.
  • Developing project plans including costs and resource planning and coordinating project tasks.
  • Creating technical documentation for administrators and ICT analysts.
  • Creating documentation for final business users (user guides and manuals) and delivering trainings for business users.
  • Analyse business requirements in detail and, where appropriate, prepare functional specifications for a proposed new (or changed) process/system. Interact with business owners to learn and document requirements and devise technical solutions to meet the ask.
  • Creating and updating technical, functional, and end user documentation
  • Testing, identifying and correcting eventual errors
  • Developing and maintaining workflows, reports, interfaces, conversions, enhancements and forms for SAP environment.

About you:

  • Tertiary qualification in information technology, computer information systems, management information systems or a related field.
  • Experience conducting analysis, planning, and verification procedures for applications.
  • Design techniques and protocol in relation to new project development, enhancements, and complicated software solutions.
  • Advanced MS Excel, MS PowerPoint, MS Projects, E365 Cloud, Visio, Adobe skills, IT inventory management.
  • Demonstrated experience in research and analysing business needs across complex environment.
  • Demonstrated experience in developing business requirements, functional specifications, process model and test plans
  • High level attention to detail and ability to negotiate and influence
  • Strong business engagement and stakeholder management skills
  • Strong written & verbal communication skills
  • Excellent soft skills & facilitation skills and ability to interpret complex data in a clear concise manner.

Job Type: Fulltime, Permanent

Salary : $55k-65k per annum