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April

Technical Analyst

eJAustralia - Sydney, NSW

IT
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Details Job Description –

· The role is focused on the break-fix support, operational, platform lifecycle management

· The Operations support and operating environment is a 24/7 ‘always open’ model.

· The successful candidate must be capable of providing Business Hours onsite and 24/7 ‘on-demand remote fault escalation Operational Support

· The role requires high proficiency and knowledge in systematic troubleshooting of technologies mentioned below as well as strong skills in the day-to-day operational management of complex issues

· Good knowledge of VMware, Windows server administration, and ITIL.

· Should be able to perform impact analysis and quickly perform triage activities.

· Major Incident Root Cause Analysis.

· RMA and vendor engagements.

· Implement simple changes

· Platform lifecycle management, Windows OS & application patching; maintain relationships with tiered Vendor Support Teams.

· Work in a team environment to achieve operational targets Major and Non-Major faults.