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April

Senior Service Delivery Manager

ASG Group - Perth, WA

IT
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

As the genuine alternative to global digital transformation players, working with ASG offers variety, transparency, and the opportunity to play a role in supporting the success of some of Australia’s largest brands and government agencies.

We are more than an IT company. We’re a team of innovators, strategic thinkers, and problem solvers, united by our values of Accountability, Initiative and Grit.


WHAT MAKES US ASG? 


We are a community united by our dedication to living our values of Accountability, Initiative and Grit.

Our highly talented people genuinely care about each other and it is this supportive culture that makes ASG a great place to work. Through the breadth of our services, you will gain exposure to a diverse range of clients, industries and technologies. 

We offer you the flexibility to choose how you get the job done around the things you love. You will have the trust, support and autonomy to do your job and do it well. We value on-the-job learning and provide opportunities for professional development to help our ambitious, high achieving people pursue their goals. At ASG, your success is inevitable. ASG has accumulated a wealth of knowledge in the IT services industry covering consulting, professional and managed services, hosted and cloud services. We currently have a permanent opportunity for an experienced Service Delivery Manager to join our Managed Services team in Perth.


THE OPPORTUNITY:

Fantastic opportunity for an experience Service Delivery Manager to join us at ASG Group on a long term managed services project. You will have the opportunity to work on OT, Cloud, Cyber Security and other bleeding edge technologies.


As Service Delivery Manager you will work with all areas of ASG to ensure a high level of customer service is provided to nominated clients. In particular, you will meet stakeholders and team manager to maintain a high standard, requirements for the performance of ASG services, management of resources, service improvement, service quality and customer satisfaction.


DESIRED EXPERIENCE:

  • At least 10+ years' of experience in the delivery of IT services managing large complex accounts
  • High level working knowledge of a very broad range of ICT systems (Unix, DBA, Middleware, Firewall, Networks, Wintel, Storage)
  • Meet / exceed defined service levels to achieve and maintain high customer satisfaction;
  • Manage day to day operational outcomes through optimal workflow management;
  • Ensure contract meets deliverables;
  • Reporting including client SLA reports and executive management dashboards;
  • Manage the end-to-end project as per the engagement plan;
  • Meet / increase account profitability targets as well as identify new business/projects;
  • Identify risks and drive activities to mitigate risks;
  • Manage and escalate issues and scope changes;
  • Ensure formalised and successful handover of projects into BAU.
  • Budget development and cost management as per assigned account.
  • Extensive and recent experience in a similar position, preferably within an outsourcing or managed services environment
  • Extensive incident and issue management
  • Resource management including matrix management and virtual teams;
  • Strong commercial and financial awareness, budget monitoring and ownership
  • Strong experience in ITIL processes and have the associated formal qualification
  • Strong business acumen and ability to manage a contract and the associated outcomes
  • Exceptional communication, presentation and stakeholder management skills
  • Strong negotiation skills with a view to obtaining a win/win situation for all parties


WHAT’S IN IT FOR YOU?

In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be reward with a career changing experience only consulting can provide. Unwavering focus on professional development

  • Diverse & challenging project work
  • Paid certifications
  • Flexibility to juggle what’s important to you with work
  • Committed health & wellbeing plan
  • Competitive salary packages
  • Corporate partnerships


DIVERSITY & INCLUSION

We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal opportunity employer, we want to create opportunities for everyone and will consider all applications without bias.

We value our collaborative culture and work together to support a variety of community organisations and social issues.