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Design & Transformation Lead

RACQ - Brisbane Grove, NSW

Source: uWorkin

Source: uWorkin


As the Design & Transformation Lead this role will provide expert advice and consultation and motivate others in re-design and delivery of people, process and system changes to support Claims and the wider insurance function, and any work related to the pursuit of improved Group, Claims and Member outcomes. Some of the key responsibilities include

  • Lead improvement and member experience initiatives.
  • Participate in the re-design of processes and systems that shape the day to day workflows and performance within claims operations.
  • Organise, design and conduct process optimisation activities.
  • Design and support contemporary innovation practices to support projects and initiatives and business as usual operations.
  • Conduct analysis (including market scans), understand trends and reporting broadly with the goal of identifying and validating opportunities.
  • Translate business issues, challenges and objectives into concrete and tangible solutions whilst shaping offering and response capabilities.
  • Compile and maintain appropriate initiative risk registers, incorporating mitigations and controls to ensure effective delivery and post implementation monitoring

Skills & Experience
  • Experience in business transformation and/or solution delivery or related IT disciplines e.g. Agile and / or Lean methodologies, Business Analysis or Project Management.
  • Ability to think innovatively and strategically.
  • Drive and determination to explore, research and familiarise with the necessary material and resources.
  • Excellent verbal and written communication and negotiation skills with the ability to work on and speak to complex topics with both technical and non-technical audiences.
  • Confidence with developing and delivering presentations to senior management, key stakeholder groups and larger audiences.
  • Ability to work within an often complex stakeholder environment and to negotiate and balance conflicting ideas and opinions
  • Able to see patterns in complex situations, assess problems and develop innovative solutions.
  • Use creative and conceptual reasoning to develop strategies, systems and methodologies.

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

We are committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you and how we can help you find your balance.

There are plenty of other perks, too;
  • Onsite parking, employee gym & café
  • Free Roadside Assistance, significant discounts on Banking, Assistance, Insurance and Travel products for you and your family
  • Significant discounts on holidays, theme parks, movies, new cars, experiences and so much more

Ready to apply? You’ve got this.

At RACQ we are committed to building a diverse and inclusive workplace to create better outcomes for our employees and our members. We are particularly focused on building our cultural, gender, disability, and LGBTIQA+ inclusivity. Candidates from these and other diverse backgrounds are encouraged to apply.

Please Note ; you may be required to complete video interviews, psychometric testing, a medical and/or criminal history check as part of the application process.

RACQ is a Circle Back Initiative employer – we commit to respond to every applicant.

Questions? Please contact careers@racq.com.au or visit www.racq.com.au/about/careers/our-recruitment-process

Work Locations

Eight Mile Plains