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Operation Information Officer (Vpsg4)

Department of Health - Melbourne, VIC

Government, Defence & Emergency
Source: uWorkin

Source: uWorkin


The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of Victorians into the future. We also lead the Victorian Government's response to the coronavirus (COVID-19) pandemic. Working with our partners, we oversee Victoria's health system including mental health, ageing and aged care and preventive health. We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, LGBTQI+ and people from culturally diverse backgrounds and differences to realise the potential of our employees for innovation and delivering services.

Application Closes: 9 May 2021

Role: Operation Information Officer (until 31 Decemeber 2021)

Number of vacancies available: 8

Office Location(s): 50 Lonsdale Street/Work from home

Position Summary:

The Information Officer will work as part of a team to support the case and contact management in the investigation, surveillance, management and control of COVID-19. The Information Officer role will provide support engage with internal and external stakeholders to follow up on confirmed case and contact as well as to provide public health advice and support to cases and contacts. This role will also maintain data to provide advice to team leaders of various subsectors under case and contact management.


  • Attend daily AM & PM Information Officer huddles to discuss CCOM information objectives and current team task status.
  • Provide summary report outbreak information to CCOM Teams' Operation Leads.
  • Attend daily Tier 1 huddles to orientate to the team issues for the day.
  • Maintain and manage data in outbreak tracking tools including Microsoft Excel based tools and the Customer Relationship Management (CRM) system.
  • Liaise with the Data Intelligence Officer (Epidemiologist) to ensure that cases and close contacts linked to outbreak settings are appropriately documented within outbreak tracking tools.
  • Escalate any issues impacting on effective data management to the Information and Operations Leads.
  • Conduct continuous improvement audits of teams processes as directed by the Information leads Audit data to support data quality improvement and case / outbreak management process improvement.


Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note: For this position, you are not required to address each of the key selection criteria in a separate written document.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

For further information please visit the Department of Health

Click 'Apply Now' to submit your interest in this position.

Melbourne, VIC

Government, Defence & Emergency


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