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Collections Officer - Hardship

Hays - Melbourne, VIC

Banking & Finance
Source: uWorkin

Source: uWorkin


  • Top 4 Bank | Competitive Hourly Rate
  • South Melbourne Location | Start Date middle of May
  • Temp to Perm Opportunity

Stop looking for your next job - start looking for a CAREER in Financial Services by joining a Top 4 Bank

  • Top 4 Bank | Competitive Hourly Rate
  • South Melbourne Location | Start Date middle of May
  • Temp to Perm Opportunity

Your new company
As an industry leader in Financial Services, this Top 4 Bank has a strong presence across 34 markets, focusing on core markets within Australia and New Zealand. With their head office located in Melbourne, you will be joining a business that are committed to attracting and retaining the best, by offering a genuine career path into a world of opportunities.

Your new role
Initially your goal is to provide exceptional customer service and tailored solutions for overdue accounts, whilst adhering to banking compliance guidelines. Your main role will be to recoup existing debt from existing customers and negotiate a payment plan whilst maintaining excellent customer service and professionalism. You will take on a consulting role where you will demonstrate empathy and care whilst assisting customers with tailored solutions. This role requires you to be available to work full time, on a rotating roster from Monday - Friday between the hours of 8am - 8pm.

What you'll need to succeed
You will have a genuine passion for providing first class customer service. You will be able to listen to the customer's needs whilst operating various systems at one time. Exceptional communication skills is key along with the desire to work towards individual targets and team goals. Being resilient and able to ask probing questions is a must and previous experience in a similar role would be advantageous.

What you'll get in return
To begin with you will work through a 3 week full time, industry-leading training program with ongoing coaching and support. This is a great opportunity for career progression, within a company that promotes a diverse work force.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Stephanie.Kowalewski@hays.com.au

SA Licence number : LHS 297508