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Digital Practice Leader- Workplace Of Future

Optus - Sydney, NSW

Source: uWorkin

Source: uWorkin


Join a company dedicated to your career development and where you can simply be yourself at work!

So, Why Optus?

We see ourselves leading Australia in outstanding customer experience. In striving to achieve this, five core values guide us. These are: customer service, our challenger spirit, teamwork, integrity and personal excellence.

We've put a lot of investment behind innovation and would love to work with people who provide ideas that differentiate, disrupt and deliver amazing services for our customers.

At Optus Enterprise, our mission is to be the leading provider of world-class, scalable,integrated solutions in the cloud that empowers enterprises to innovate faster with more agility enabling the transformation of their businesses.

We are looking for a committed and passionate individual to lead the Workplace of the Future Practice who will embrace taking on some of the most complex and interesting business challenges for our clients and prospects who are looking to transform Customer & Employee experiences using cloud-based platforms , analytics, AI and emerging collaboration technologies. At Optus Enterprise, we partner strategically with the leading global vendors in digital customer & employee experience to assist our customers to transform their organisation and deliver differentiating business outcomes.

This innovative leader will lead and inspire a large team of individuals in roles including sales, pre-sales and advisory, who are highly certified in their area of specialisation and are viewed as industry leaders in digital innovation and digital business building, helping clients to re-imagine and capture new digital opportunities as well as strengthen the performance of their current business.

A key element of this exciting role will be P&L management practice which will involve creating and driving a strategy that generates profitable revenue growth and includes responsibilities for business development, GTM, delivery management, new product and capability development and strategic partnerships and alliances. You will contribute to growth through the establishment of important C-Suite client relationships and the successful delivery of strategic, highly visible client engagements.

Key accountabilities of the role include but are not limited to:

  • Develop 1–2-year practice strategy and agile plans to lead the strategic and operational aspects of the digital practice solutions, driving the achievement both short-term and long-term objectives. Enabling continuous integration and delivery to ensure that the digital practice business flexibly reacts and is aligned to current business drivers, organisational initiatives and regional Optus and Singtel programs.
  • Provide financial P&L leadership for the digital practices including revenue outlooks, profit and margin forecasting and actively participate in numerous business reviews with OE and Singtel leadership.
  • Identify key performance drivers, set challenging targets and hold team members accountable for achieving results.
  • Integration with Optus Enterprise’s Sales leader and teams of accounts manager to ensure products and capability are considered for our customers from within the Workplace of the Future portfolio of capabilities and solutions.
  • Perform strategic planning and tactical activities that supports practice revenue growth and management, and drive all new offers, enhancements and upgrades of relevant solutions by leading the development of solutions and offerings to market. You will develop and manage a budget for the go-to-market practice solutions work with other Optus Enterprise teams to ensure the practice portfolio of solutions and offerings include and support aligned carriage and network offerings that enable the pull-through of related downstream business opportunities and enhances Optus network services.
  • Support consultative led selling and go to market strategies as well as industry and technical co-creation activities with customers and partners.
  • Drive the development and support a community of practice where information and best practices can be shared.
  • Collaborate closely with OE delivery and support leaders and teams across professional services and managed services to ensure all customer engagements have consulting and annuity services and the client outcomes are successful.
  • Develop strong and trusted relationships with customers, demonstrating Optus values.

To Be Successful In This Role, You Will Have
  • Thought leader and innovator with an entrepreneurial mindset.
  • A high degree of personal resilience, maturity and confidence
  • Excellence in persuasion with the ability to influence senior business executives.
  • Strategic thinking ability coupled with tactical operational management skills.
  • Ability to engage professionally with key internal and external senior stakeholders.
  • Excellent commercial acumen with demonstrated profit and loss management capability.
  • Demonstrated analytical skills to secure and compare information from multiple sources to identify business issues; the ability to make sense of complex issues and ambiguous situations.
  • Excellent commercial acumen with demonstrated profit and loss management capability.
  • Experience working in a dynamic environment and the ability to deliver against tight timescales.
  • Reputation for building world-class teams, attracting and developing highly successful and motivated leaders in prior leadership roles.
  • Fluency in technology-related topics with a natural interest in contact center, customer experience and AI related information services and technology
  • Deep understanding of technologies in the scope of relevant practice(s). Significant knowledge of the contact center ecosystem, customers, partner and business-related products / solutions
  • Understanding of marketing communications in promoting solutions
  • Understanding in solution product development using agile/SAFE methodologies.
  • Experience leading proposals and responses for new business, as well as complex multi-year / high value & cost transformation programs.
  • Relevant Bachelor’s or master’s degree or equivalent

Required Experience
  • Significant years of relevant experience working in an ICT services environment, preferably leading highly specialised teams.
  • Significant years of relevant experience in a pre-sales/sale and/or solutions practice leadership role preferable
  • Experience leading and innovating within an IT services organization or practice within a consulting firm preferable.
  • Significant experience managing and leading a team of technical and non-technical individuals.
  • Substantial P&L and budget management experience
  • Significant business development experience

Employee Benefits

Working at Optus will provide you with a range of benefits that will enrich your personal and professional life. With features such as a range on on-site Health and Wellbeing specialists, financial advisers, company discounts and child care services, we ensure that we provide you with a safe and productive work environment.

Head on over to http://www.optus.com.au/about/careers to find out more about what it's like working with Optus.

Optus believes in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

Heads Up!

Due to the fast-paced nature of our business, vacancy close dates may change, so make sure you apply today!