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Home Loan Specialist

Tic:Toc - Adelaide, SA

Banking & Finance
Source: uWorkin

Source: uWorkin


About Tic:Toc
Faster. Smarter. Simpler.

Tic:Toc is a world-leading fintech company based in Adelaide. We use technology and Explainable Artificial Intelligence (XAI) to reimagine financial services processes and create superior experiences for our customers. And we’re growing fast.
You will find an environment waiting for you that is creative, friendly and a lot of fun. We are passionate about what we do, and it shows.

Tic:Toc expects and supports you to challenge traditional thinking and take risks. We are straight-talking and our team is full of bold, brave and energised talent.

The position
Tic:Toc is looking for an experienced Home Loan Specialist to join our growing operations team.

At Tic:Toc our Home Loan Specialists and our Credit Assessors are embedded within the one team to facilitate the best customer experience, from first enquiry to settlement and beyond, and to leverage the growth opportunities that working together and building good bonds creates.

You will be involved in assisting customers with their home loan product queries and application assessment progress. You will be a part of testing the platform and developing the policies as part of a team that endeavours to continuously improve.

The core requirement of the role is providing assistance to customers via the telephone, email and chat, in accordance with our policies and products. This is done in a whole new way and with this role comes the opportunity to help shape how the operations team functions both today and in the future.
We would like to meet people with a range of levels of experience in home lending and also people who wish to grow in the role and develop with us.
The successful candidate
To be considered for this position, you:

  • Hold a Certificate IV in Finance and Mortgage Broking (or be willing to obtain one);
  • Have a minimum 2+ years of experience in residential mortgage lending / support;
  • Love providing standout service to customers and guiding them through our digital process;
  • Have detailed knowledge of all relevant regulatory requirements;
  • Have high attention to detail;
  • Dedicated team player with a positive attitude;
  • Demonstrated ability to learn new practices and procedures;
  • Relish the challenge of using technology to disrupt existing business practices;
  • Have excellent written and verbal communication skills.
  • Are able to manage multiple calls and chats, sometimes under time pressure and still keep your head.
  • Be passionate about making a contribution beyond the role - demonstrating our values a commitment to improvement and recognition that we are growing and learning.
  • Willingness to work weekends and some public holidays

What’s in it for you?

  • We offer competitive remuneration.
  • We also have two generous employee share plans. The first where every employee can become a share holder and the second plan links success of employee contribution to the achievement of Tic:Toc’s strategic goals.
  • We offer flexible working hours and arrangements to balance your work and lifestyle, including working from home options.
  • We also offer 1:1 Training, Learning Programs and Mentoring to help you succeed.
  • We're about to move into our new home, a state of art office fit for a scaling Fintech.
  • We endorse responsible lending practices where we focus on our customers, not on sales.

We are open for the extended hours, which are Monday to Friday 7:30am - 6:00pm (CST) and Saturday and Sunday and some public holidays 8:30am - 4:30pm (CST). Our Home Loan Specialists are rostered to work shifts over the weekend and these extended hours.

Whilst all of our job opportunities have a specific criteria, if the above describes who you are but you don’t tick all of our boxes, we still encourage you to apply. If you have any questions, you can get in touch with Phil Williams our Talent Acquisition Specialist at philwilliams@tictochomeloans.com or 0451859587.

Please note: The successful candidate will be required to undergo screening checks in accordance with financial services best practice.