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Senior Business Analyst

Westpac - Sydney, NSW

Banking & Finance
Source: uWorkin

Source: uWorkin


Job Description

How will I help?

As a Senior Business Analyst, you will be a key member of Customer Assist within Group Operations and your role is paramount to helping deliver Westpac’s vision and strategic priorities.

You will be responsible for understanding business challenges and delivering solutions that incorporate automation and process re-engineering. You will play a key role in the prioritization, design, and implementation of process improvement initiatives for Collections and other operational teams.

Key Responsibilities

  • Management of requirements and delivering to them for the Customer Assist business;
  • Liaise with the Business, Analytic teams, Workforce and Credit Risk for inputs, and transposing those into visual dashboards;
  • Building predictive and prescriptive views via scenario models, and translating that into actionable insights
  • The role involves facilitating and optimising effective conversations between our external customers and our internal staff members through inbound and outbound contact channels.

What’s in it for me?

You’ll be working in a newly formed team providing bespoke customer solutions and have the opportunity to influence real change in delivering our Vision, Goals and Service Promise.

You’ll be working for an organisation that supports development, internal career moves and flexible working. Along with a competitive salary, you’ll receive Westpac’s generous benefits and a whole array of customer discounts!

Westpac Group has been around for over 200 years and offers employees a multitude of opportunities. We aim to attract the best people inside and outside of the business – building an organisation where the best talent thrives.

What do I need?

You will bring with a good analytical, business acumen, and strong Insights or Predictive Modeling experience. Looking into processes with business teams and document key requirements for optimization.

As well as a good Banking knowledge, preferably in Credit Risk and Collections.

You Will Demonstrate
  • Years of practical credit risk experience with SAS, SQL Server, Teradata, Alteryx, Tableau, VBA, Python, MS Office Suite
  • Machine Learning model development or implementation experience
  • Should be confident to provide strategic insights to the business to drive portfolio optimisation
  • Strong communication and stakeholder management
  • Should be confident to analyse and present complex business problems and its analytical solutions to non-technical audience.

What is it like to work there?

You’ll join one big, supportive team to reach our vision to become one of the world’s greatest service companies.

Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. Think inspiring locations, flexible work spaces and unexpected careers.

As an equal opportunity employer, we celebrate difference and love having a diverse and inclusive workplace.

How do I Apply?

Start here. Just click on the APPLY button.

As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.

Our people are our highest priority and we are committed to placing our redeployees in available roles before we review other applicants.

The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.