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Client Service Officer , Queensland Health

Queensland Government - Meadowbrook, QLD

Government, Defence & Emergency
Source: uWorkin

Source: uWorkin


The Payroll Transactional Services Team at Meadowbrook are seeking a fixed term temporary full-time AO2 Client Service Officer for six months to contribute to the delivery of customer focussed Payroll Services to clients of Queensland Health through payroll and related administrative processes and systems. If this sounds like you we encourage you to apply.

Job details Position status Fixed Term Temporary
Position type Flexible full-time
Occupational group Administration
Classification AO2
Workplace Location Logan - Beaudesert
Job ad reference QLD/HSQ371396
Closing date 12-May-2021
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration Six months
Contact person Bill Crittenden
Contact details 3089 5020
Access the

Health Support Queensland – Why work for us?

At Health Support Queensland (HSQ), you will be part of an organisation who helps care for Queenslanders.

We know it is important for people to work in an organisation that provides more than just a job. In joining HSQ, you will embark on a journey to help us realise our vision of being ‘Australia's best healthcare support partner'.

Once you join us, we will expect you to exemplify the HSQ fundamental principles of ICARE:

  • Integrity—being honest and ethical in everything we say and do.
  • Customers and patients first—putting customers and patients at the centre of everything we do.
  • Accountability—taking personal responsibility for our actions.
  • Respect—being considerate, recognising our differences and looking out for each other.
  • Engagement—actively investing in positive outcomes by partnering with others.
Your keys responsibilities will include:

Adhere to defined service quality standards, health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services and workplaces. * Accurately perform payroll functions including Rostering and rostering adjustments in a timely manner; liaising with line managers where necessary, to ensure accurate data and reporting is available to line managers to enable efficient workforce management.
  • Work collaboratively with other team members within Payroll Services to optimise customer service and improve service delivery.
  • Maintain a working knowledge of human resource system applications, industrial awards, agreements and policies associated with Payroll Services and system enhancements associated with functionality.
  • Liaise with payroll services staff in relation to investigations/actions of errors associated with roster processing or roster adjustments.
  • Maintain adherence with quality and assurance requirements, including completing checklists as required and ensure accurate filing and archiving of documentation in a timely manner and in accordance with business processes.
  • Perform other tasks as directed.
What we are looking for:

You will be assessed on your ability to demonstrate the following key capabilities, knowledge and experience. Within the context of the responsibilities described under ‘your key responsibilities', the ideal applicant will be someone who can demonstrate the following:

Demonstrated ability to enter data into a computerised rostering solution in an accurate and efficient manner with experience (or the ability to rapidly acquire the skills) to utilise rostering adjustment solutions. * Well-developed communication skills with demonstrated ability to provide quality customer service to various stakeholders in a large and complex organisation.
  • Demonstrated ability to work within a team environment to meet established processing timeframes to ensure team outcomes are achieved.
  • Demonstrated ability to utilise standard business processes and apply to all work processed to ensure accurate and timely pay outcomes.
What is on offer:
  • Up to 12.75% employer superannuation contribution
  • 17.5% annual leave loading
  • Work/life balance, variety and flexibility
  • Employee Assistance Program
How to apply:

Please provide the following information to the panel to assess your suitability:
  • Your resume, including the names and contact details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current, immediate or past supervisor.
  • A short statement (maximum two pages) that gives details of your skills, experience and knowledge as required on the role description under the heading‘key competencies (role specific criteria)'.
Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .

Submit your resume and statement online today. We accept the following file types: jpg, gif, bmp, png, rtf, txt, doc and docx. Please do not upload zipped files, tagged pdfs or protected documents and ensure your attachments are no larger than 2MB.


Before applying for this vacancy please ensure you read the documents below.

Role Description

Application Kit

Queensland Government

Meadowbrook, QLD

Government, Defence & Emergency


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