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Member Services Manager

Avant - Sydney, NSW

Insurance & Superannuation
Source: uWorkin

Source: uWorkin


  • Representing and advocating for the interests of our members and the profession
  • Educational resources and communications for doctors
  • Specialty-specific publications with the latest medico-legal insights
  • Information, support and advice tailored specifically to the needs of doctors
  • Tools and resources to help you transition into private practice
  • Helping to protect, improve and grow your practice
  • View our upcoming events and medical conferences
  • Partnering with medical colleges, associations and societies
  • Our members are at the heart of everything we do
  • Company reports and our biannual member magazine, Connect
  • Our way of saying thank you for our members' loyalty
  • Rewarding our members for their commitment to Avant
  • Supporting those who seek to make a difference to medical practice
  • Supporting quality, safety and professionalism in the practice of medicine
Our people are at the centre of
everything we do for our members

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Member Services Manager

Job no: 498065
Work type: full time
Location: Sydney
Categories: Management, Team Leaders

Doctors' Health Fund is the leading provider of private health insurance to Doctors throughout Australia. As a part of the Avant Mutual Group, we look after the needs of over 50,000 health care practitioners, students and their families.

Our Member Services Manager is key to the operational success of the member services team and delivering an exceptional customer experience to our membership base.

This newly created role will see you leading our member services team in an open and engaging style that supports and develops our people and delivers excellence to members. This role will also have a strong focus on ensuring that our regulatory obligations are met through quality interactions with our members.

The role will be responsible for:
  • Leading, supporting and motivating a high performing Member Services team, comprising of a Team Leader, Senior Member Service Specialists and Member Service Specialists (10-12 people);
  • Engaging the team to deliver an exceptional customer experience to our members through fast and accurate processing of contacts and transactions;
  • Ensuing customer service KPI's are met;
  • Define and develop best practice processes including assisting in implementing key strategic improvements for members;
  • Delivering superior, expert and personal customer service including handling escalations and complaints;
  • Mange the transaction processing including contact centre, membership processing and income collection.
The successful candidate will have:
  • Previous experience in a leadership role in a customer focused, contact centre environment;
  • A leader who can engage and motivate a team to success and push the boundaries in service excellence;
  • Resourceful in the delivery of positive service outcomes;
  • Resilient with the ability to lead and effectively manage change; and
  • A creative and innovative approach to business process improvement.
At Doctors' Health Fund, our people are the centre of everything we do for our members. We offer a range of benefits and opportunities to enable you to make a difference, learn, and grow in your career.

For further information, please contact our Careers team at careers@avant.org.au.

Advertised: 27 Apr 2021 AUS Eastern Standard Time
Applications close: 31 May 2021 AUS Eastern Standard Time

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Search results Position Location Closes
Sydney 31 May 2021
Are you a passionate customer service leader looking for a new challenge? Apply now!

Expression of interest


Current opportunities Position Location Closes
Sydney 31 May 2021
Are you a passionate customer service leader looking for a new challenge? Apply now!

NSW State Office - Level 6, Darling Park 3, 201 Sussex Street, Sydney NSW 2000 | PO Box 746 Queen Victoria Building NSW 1230
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IMPORTANT: Professional indemnity insurance and the Practice Medical Indemnity Policy available from Avant Mutual Group Limited ABN 58 123 154 898 (Avant Mutual) are issued by Avant Insurance Limited, ABN 82 003 707 471, AFSL 238 765 (Avant). Avant Cyber Insurance cover is available up to 20/03/2022 to eligible Avant Practice Medical Indemnity Policy holders under a Group Policy between Liberty Mutual Insurance Company, ABN 61 086 083 605 (Liberty) and Avant. The information provided here is general advice only. Private health insurance products are issued by The Doctors’ Health Fund Pty Limited, ABN 68 001 417 527, a member of the Avant Mutual Group. Avant arranges Avant Business Insurance as agent of the insurer Allianz Australia Insurance Limited ABN 15 000 122 850, AFSL 234 708 (Allianz) and may receive a commission on each policy arranged. Avant Travel Cover is available under a Group Policy between QBE Insurance (Australia) Limited, ABN 78 003 191 035, AFSL 239 545 (QBE) and Avant Mutual. Avant Travel Cover is underwritten by QBE and Avant may receive a benefit for arranging cover.

Avant Life Insurance products are issued by NobleOak Life Limited ABN 85 087 648 708 AFS Licence Number 247302 (NobleOak). All general insurance is issued by Avant. Avant Life Insurance is a registered business name of Doctors Financial Services Pty Ltd ABN 56 610 510 328 (DFS). DFS provides administration services on behalf of NobleOak in respect of life risk insurance policies issued by NobleOak and administration services on behalf of Avant in respect of general insurance policies issued by Avant. Cover is subject to the terms, conditions and exclusions of the relevant plan.

Any advice here is general advice only and does not consider your objectives, financial situation or needs. You should consider whether the product is appropriate for you and the Product Disclosure Statement for the relevant product, available by contacting us on 1800 128 268, before deciding to purchase or continuing to hold a policy or plan. Information on this site does not constitute legal or professional advice, and is current as at the date of initial publication.

This information is not comprehensive and does not constitute legal or medical advice. You should seek legal or other professional advice before relying on any content, and practise proper clinical decision making with regard to the individual circumstances. Persons implementing any recommendations contained in this information must exercise their own independent skill or judgement or seek appropriate professional advice relevant to their own particular practice. Compliance with any recommendations will not in any way guarantee discharge of the duty of care owed to patients and others coming into contact with the health professional or practice. Avant is not responsible to you or anyone else for any loss suffered in connection with the use of this information. Information is only current at the date initially published.