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Service Centre Manager - Queanbeyan

Department of Customer Service - Tablelands, NT

Trades & Services
Source: uWorkin

Source: uWorkin


ServiceCentre Manager 
Ongoing - FullTime 
SNSW Grade 8/9

About Service NSW:

Service NSW is making it easier for people and businesses across NSW to accessgovernment services.

Since launching in July 2013,we have successfully transformed and streamlined NSW Government servicedelivery with cutting edge digital solutions and an award-winning culture ofpassion and teamwork.

Our customer-centric solution offers simpler and faster access to governmenttransactions through our digital channels, a 24/7 phone service and anexpanding network of Service Centres.
We currently partner with more than 50 agencies to offer in excess of 1,000 NSWGovernment transactions including driver licences, vehicle registrationrenewals, applications for birth certificates, Senior Cards, Housing NSWpayments, fines, contractor licences and many more.

About the role:

As the Service Centre Manager, you will be managing the day to day operationsof a diverse team dedicated to delivering resources to the community. You willhave a strong customer orientated mindset and demonstrated capability to drive,motivate and inspire a team in an ever-changing environment whilst leadingcustomer satisfaction.

To be successful you willhave:

•Proven experience leading, coaching and managing a team to deliver effective,efficient and quality customer outcomes whilst driving customer satisfaction.
•Ability to promote a collaborative and ethical culture with a real commitmentto deliver best customer outcomes.
•Strong organisational skills, able to prioritise conflicting tasks whilstmaintaining quality service standards.
•Able to balance and utilise team skills effectively to manage competingdemands and deliver services in a rapidly changing environment following bestpractices.
•Demonstrated experience managing and exceeding customer expectations. Able toidentify trends and implement continuous improvement strategies.


The package includes the basesalary range of ($99,906 to $120,555), plus employer's contribution tosuperannuation and annual leave loading.

To apply:

Provide a covering letter andresume (Resume not exceeding 2 pages) that details your experience and how youmeet the capabilities of the role.

Please note that employment at Service NSW is subject to a satisfactoryCriminal Records Check.

Further information:

Click Here to access the Role Description.

For enquiries relating to recruitment pleasecontact Tiffany Martin via [email protected]

For enquiries relating to the role please contact Paul Sutton via [email protected]

Closing Date: Wednesday 12 May 2021 @9:59am

Working at Service NSW:

AtService NSW we deeply value our customers and our team mates. We are aninclusive, diverse, caring and respectful team and a place where everyone canbring their whole self to work.

Peoplewith a disability are strongly encouraged to apply and we welcome a discussionregarding workplace adjustments to help maximise everyone's opportunity tofully participate and contribute.

Wepay our respects to Aboriginal and Torres Strait Islander peoples and Elderspast, present and emerging and acknowledge the traditional custodians of theland, waters, culture and community we walk, work and live.

Ifyou do require an adjustment during the recruitment process, please notify uson your application form.