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Workforce Customer Services Officer

Sydney Children's Hospital Network - Sydney, NSW

Source: uWorkin

Source: uWorkin


Sydney Children's Hospitals Network is the largest paediatric health care entity in Australia. We care for thousands of children each year in our hospitals and in their homes — with one purpose in mind — to help young people live their healthiest lives.

Employment Type: Permanent Part Time
Position Classification: Admin Off Lvl 4
Remuneration: 63408.44 - 64936.23 (full time equivalent)
Hours Per Week: 19
Requisition ID: REQ227873
Location: Westmead

The Workforce Transactional Services team delivers a range of services to our stakeholders including support for complex 24/7 rostering, payroll processing and other transactional services. We are now looking for a Part-time (19hpw) Payroll and Rostering Officer with relevant experience who is passionate about transforming employee experience and is willing to provide support to all aspects of workforce transactional services as required.

Our ideal candidate would have:

  • Previous experience working with large, complex payroll systems

  • The ability to learn new complex systems

  • Demonstrated organisational skills and experience working in a demanding customer service environment

  • Ability to interpret, apply and provide advice on relevant policies, procedures and awards

  • Experience working with complex 24/7 electronic rostering systems

  • Fast and accurate data entry skills and attention to detail

  • High level of communication and customer service skills


  • Excellent work life balance

  • Continuous training and development

  • Supportive work culture

  • Opportunity to work within NSW’s largest Paediatric health entity

  • Salary packaging

  • Fitness Passport


Selection Criteria: 

  1. Demonstrated experience working in Payroll/ HR transactional/ Rostering environment within a large, complex organisation.
  2. Strong customer service skills with a focused and responsive approach to managing enquiries whilst maintaining confidentiality.
  3. Proven ability to make assessments and use own judgement to facilitate problem solving.
  4. Demonstrated ability to work independently, show Initiative and work collaboratively as part of a team
  5. High accuracy skills and attention to detail
  6. Ability to investigate and interpret legislation, regulations, instructions, awards or procedural guidelines relevant to employment conditions, entitlements and pay.
  7. Ability to carry out a variety of functions which may be complex in nature and use judgment to modify requirements according to different situations.
  8. Demonstrated high level computer and system skills with experience using HRIS, rostering and customer service data systems.

SCHN is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Indigenous Australians, and people from culturally diverse backgrounds.

Aboriginal and Torres Strait Islander people are encouraged to apply. We recognise the value of Aboriginal staff providing health care to Aboriginal children and families that access the services we provide at the Sydney Children’s Hospitals Network. Aboriginal job applicants are encouraged to visit the NSW Health Aboriginal Recruitment tool, Stepping Up to assist in preparing your application.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Pooja Patel on [email protected]

Applications Close: 09/05/2021