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April

Sap Isu Device Management

RESOURCE CORNER IT - Melbourne, VIC

Any Industry
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

  • Knowledge on ISU Device management (Technical Master data, Business Master data, MRU, Meter read orders)
  • Knowledge on how De-regulated Utilities market operates
  • Knowledge on IDEX (Process documents, Switch documents functionality)
  • Knowledge on BPEM (Business Process Exception Management)
  • Knowledge on Customer Service (Move-In, Move-out, Transfer-In, Transfer-out)
  • Knowledge on Australian Energy Market operation would be an added advantage.

Below is the JD for ISU CRM technical Onsite requirement.

  • · Atleast 6+ years of hands-on experience in SAP Utilities ( Electricity and Gas) projects with SAP CRM (Sales, Customer Service,Marketing ) and IS-U – CRM integration
  • · Should have very good knowledge of de-regulated market process like Customer Acquisition/Customer Billing etc
  • · Co-ordinate with testing team to review test scripts, provide test support, working on defect fixes.
  • · As a Technical Lead, should be be responsible for development, support, maintenance and implementation of SAP CRM ISU-Utilities components.
  • · Resolve production incidents in a timely manner, work on problem fixes to eliminate recurring incidents.
  • · Propose new process that would help in reducing manual workaround