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April

Servicenow - System Administration-lead

Wipro Limited - Melbourne, VIC

IT
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Key skills required for the job are: n ServiceNow - System Administration-L3, (Mandatory) and SQL Server-L3,Oracle Integration Cloud Service-L3, (Optional).As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management. Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management. nDrives day to day operations and work plan allocation/management. Conduct periodic reviews with teams. Weekly and monthly status reports to higher management. Participate in business meetings with various stake holders. Take corrective actions based on the customer satisfaction surveys. Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects. Minimum work experience: 8 YEARS. nAt least 8+ years of industry experience. nHaving experience in Oracle, SQL server or Sybase advanced understanding. nExpected to have Batch and real time integration experience nHands on experience on .NET Core, JavaScript, Java nKnowledge on complete understanding on Service now application. nKnowledge on Service Now (GRC Module). nCompleted understanding Advanced Oracle stored procedures. nExpected to have knowledge on Kafka or Rabbit MQ streaming tech. nExpected to have hands-on Data virtualization patterns. nKnowledge of Agile and its working practices. nCompleted understanding on all software methodologies. nHaving good communication skills to coordinate with different stakeholders. nShould be capable of working together with teams or vendor. nNeed to manage the customer meetings and calls. "As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management. Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management.
Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams. Weekly and monthly status reports to higher management. Participate in business meetings with various stake holders. Take corrective actions based on the customer satisfaction surveys. Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects."