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May

Field Support Representative

AIRBUS GROUP AUSTRALIA PACIFIC - Darwin, NT

Any Industry
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

About Us
Airbus is a global leader in aeronautics, space and related services. With a workforce of 130,000 Airbus offers the most comprehensive range of passenger airliners around. Airbus Australia Pacific (AAP) is the region's largest helicopter business, employing more than 1500 people across 17 locations in Australia and New Zealand. With the largest market share in civilian and military helicopters, the company supports more than 500 Airbus Helicopters and is well recognised as a leading Through-Life-Support provider in military fixed wing and helicopter platforms.
About the role
As the Field Support Representative in Darwin you will be the first element of triage between the Part 145 Aircraft Maintenance Organisation (AMO) and the Airbus Continuing Airworthiness Management – Service Organisation. Your position will include:

* Being responsible for the collection and treatment of emerging support issues experienced by our Customer
* Providing timely and effective subject matter expert advice
* Maximising the availability and airworthiness of the fleet
* The development of effective maintenance solutions based on extensive stakeholder engagement
* Working closely with internal teams including the ILS Coordinators in Platform Services, Customer Logistics Coordinators and Maintenance Planners
* Developing both interim and longer-term solutions for the customer
* Maintaining the on-site AMO's emerging issues within the Fleet Management Tool

About you
To be successful in this role, it is a requirement to be able to work in a team environment, have well developed relationship skills as well as good verbal and written skills. You will need to be someone who is able to work autonomously and to tight deadlines and work comfortably in a continuous improvement work environment. The skills and experience best suited to this role:

* Technical experience in aircraft maintenance engineering or CAM, or Technical Support services in the aviation industry
* Knowledge of operational excellence in a service-oriented organisation, and delivering on service targets
* Superior knowledge and understanding of interdependencies between maintenance and other airworthiness management and support activities such as design engineering, technical services and integrated logistics support
* Understanding of maintenance and engineering cost drivers and how to ensure cost effectiveness
* Extensive maintenance experience and technical knowledge of Airbus helicopter types
* Superior knowledge of applicable legislation and regulations, standards and internal best practices
* Demonstrated commitment to safety, quality and customer satisfaction

What's on offer?
The Airbus Group is a global platform for excellence, with network expertise providing our people with the opportunity to be a part of rapidly advancing innovations in engineering and technology to accomplish the extraordinary; making the world a more connected, safer and smarter place. We have dedicated resources to deliver:

* Clear operational and strategic objectives with significant future commercial opportunities
* Supportive structures, systems and processes with a commitment to your development
* Strong links to the broader Airbus Group global community
* Values driven leadership focussed on employee and customer experience
* Competitive salary packaging, Employee Share Ownership Plan, Employee health plans
* Flexible working arrangements

Female applicants, people of Aboriginal or Torres Strait Island descent and ex-defence personnel are encouraged to apply.
Application Closing Date: 17th May
You must be eligible for an Australian Government Security Clearance and have the capacity to satisfy pre-employment medical screening which may include drug and alcohol testing.