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May

Barring Djinang Vet Graduate Program - Workflow Analyst (Vpsg2.1)

Victorian Public Sector Commission - Ballarat Central, VIC

Any Industry
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

The Barring Djinang VET/TAFE graduate program places graduates with a Certificate III or higher in jobs across metropolitan Melbourne and regional Victoria. This program creates a new pathway to public sector careers for Aboriginal and/or Torres Strait Islander vocational graduates.

Organisation

Department of Transport

Brand/Division

Registration and Licensing/Customer Services 

Position Title

Workflow Analyst

Role Description

Provide sound technical and administrative support to Registration and Licensing teams in regard to workflow processes and system improvements for all service delivery channels. This includes but is not limited to, the contact centre telephony platform and customer service centres queue management systems.

Existing Skills

  • Display solid working knowledge of computer applications
  • Maintain accurate databases
  • Draft correspondence and documents using good language and grammar skills
  • Manage and complete multiple tasks accurately and by deadline
  • Communicate clearly and professionally with internal and external customers
  • Work effectively as part of a team to achieve established outcomes

Location

Ballarat