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Senior Customer/data Analyst

Crown Resorts - Melbourne, VIC

Source: uWorkin

Source: uWorkin


Senior Customer/Data Analyst

Ranked among the top 20 most valuable brands in Australia, Crown Resorts is one of Australia’s most iconic tourist destinations and an employer of choice. Crown wholly owns and operates two of Australia’s leading integrated resorts - Crown Melbourne and Crown Perth. 

An exciting opportunity exists to join our Customer Strategy team, reporting to the Group Customer Strategy Manger, and working closely with Group Strategy Analysts and Data Science Specialists. The Group Senior Customer Strategy Analyst is a core strategic role for the business. 

Some responsibilities of the role will include, but are not limited to:

  • Ability to interpret and analyse complex technical data with high attention to detail
  • Analysing customer behaviour and segmentation
  • Extensive pre-promotion analysis to determine target markets
  • Analyses to determine the optimal marketing spend, marketing resources per segment, segments for targeted offers etc.
  • Test & learn experiments for optimal proposition design and strategy enhancements
  • Identifying and measuring the magnitude of underlying opportunities in each segment to determine the strategy
  • Translating data science outputs into actionable insights and strategy
  • Periodic analysis to support the optimisation of the Loyalty program
  • Implementing automation and ETL solutions for analytical processes
  • Influencing a range a stakeholders on all levels regarding findings

Skills and Experience required:

  • Demonstrated experience in a similar role within an analytical environment is highly desirable
  • Tertiary qualification in a numerical aptitude such as Mathematics, Statistics, Economics or a similar discipline is required
  • Experience with SQL, R and/or Python is highly desirable
  • Experience working with complex data sets, data mining and a sound understanding of how to analyse and manipulate data
  • Strong communications skills both written and verbal 
  • Advanced Microsoft Excel skills 

We offer you the opportunity to work within a large and talented team within a superior and vibrant brand. If you want to be part of the experience that only Crown can offer, and have the required skills and qualifications, then please submit your resume and cover letter by logging into Crown Careers. 

Applications Close: Sunday 16th May, 2021. 

As part of Crown’s inclusive culture, we strongly encourage applications across all cultural backgrounds, genders and abilities.