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May

Senior Support Services Officer

Government of South Australia - Adelaide, SA

Any Industry
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Department for Infrastructure and Transport
Job reference: 435664
Location: 5000 - ADELAIDE
Job status: Ongoing
Eligibility: Open to Everyone

Duties
The Senior Support Services Officer contributes to the ongoing stability of IT services and the effective provision of a wide range of critical support activities. The role undertakes first level software, hardware and network support for customers across the Department, and provides a first escalation point for the Service Desk Officers, providing assistance where required to ensure the ongoing provision of call answering services.

This role is responsible for ensuring a responsive, high quality, pro-active, cooperative and dependable level of service to customers based on our value that “our customers come first”. This includes analysing user needs and developing a rapport with our customer base for the purpose of improving customer satisfaction. The role ensures end to end management of all incidents and requests until they are resolved, including those that have assigned to another group for actioning.

Special Conditions
This role is classified as a position of trust and will be subjected to a satisfactory criminal history record check in line with departmental policies and procedures.

Perform after hours on call support on a rostered basis may be required.

Remuneration
ASO5 - $80,830 to $89,897 per annum

Tenure of Vacancy
Ongoing appointment

Enquiries
Ms Anne del Nido
Manager, Service Delivery
Telephone: (08) 8343 2872
Email: anne.delnido@sa.gov.au

Applications Instructions
Applications can be submitted online or addressed to:
Recruitment and Employment
GPO Box 1533
Adelaide SA 5001
Telephone: (08) 8343 2600
Email: dit.recruitment@sa.gov.au
Agency Website: www.dit.sa.gov.au/careers

Additional Notes
Applicants are required to submit an application of no more than two pages and a curriculum vitae demonstrating their suitability for the role. In addition applicants are required to complete the Cover Sheet quoting the vacancy number and the Pre-Employment Declaration with their application for employment. The SA Government is an Equal Opportunity Employer and safety is a core value.


Applications close: 14/05/2021 5:00 PM

Attachments:
- Cover Sheet.pdf
- Guide to Apply.pdf
- Pre-Employment Declaration.pdf
- Role Statement.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.