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May

Docs Operations Manager

ICON Clinical Research - Sydney, NSW

Health, Medical & Pharmaceutical
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Operations Manager - DOCS (a division of ICON)

Location: Sydney, Australia

  • Fantastic Career Opportunity
  • Familiar working and managing within insourcing model and global CRO advantageous
  • Sydney location preferred but open to all of Australia applicants

At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.

Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That's our vision. We're driven by it. And we need talented people who share it.
If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.

This is an exciting opportunity to work within a dynamic environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries. This person will effectively manage Contract Placement Consultants (CPCs), ensuring high performance, quality delivery of client objectives and continuous development of DOCS CPCs.

Job Functions and Responsibilities:

The responsibilities of the Operations Manager include, but are not limited to:

  • Complete DOCS induction and orientation for newly employed CPCs.
  • Ensure client-specific induction and orientation is planned, communicated and completed.
  • Monitor performance and conduct annual appraisal for each CPC, as applicable.
  • Build a positive relationship between DOCS, the CPC and the client to ensure retention.
  • Conduct accompanied site visits
  • Ensure timely identification and resolution of critical issues.

Client Relationship Management:

  • Establish routine teleconference and meeting schedule with client contact(s) to effectively manage client relationship.
  • Obtain regular client feedback to ensure CPCs are meeting performance expectations and PDPs are aligned with client goals.
  • Agree Key Performance Indicators with client and periodically review results.
  • Collaborate with client to forecast resource requirements.
  • Ensure DOCS understands current client procedures and expectations.
  • Dedicatedly plan for contract extensions, completions and terminations in collaboration with client and relevant DOCS departments.

Qualifications, Experience & Skills you will need:

  • Bachelor's Degree or local equivalent, in life sciences, medicine or related discipline.
  • Minimum of six (6) years of relevant industry experience.
  • Previous experience in clinical project management or/and line management is helpful.
  • Proven ability to identify, analyze and tackle problems.
  • Excellent interpersonal, organizational and management skills.
  • Excellent verbal and written communication skills in English and local language.
  • Strong computer skills.
  • Ability to operate in a multi-cultural environment.

Benefits of Working in ICON:
Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

#LI-CK1

#LI-APAC2

Sydney, NSW

Health, Medical & Pharmaceutical




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