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Claims Officer - Ctp

QBE - Parramatta, NSW

Banking & Finance
Source: uWorkin

Source: uWorkin


CTP Claims Officer

Location: Parramatta, NSW

Type: Permanent

Your part in a changing world

At QBE, we’re driven by our purpose – to give people the confidence to achieve their ambitions.

We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employee a team of more than 11,800 people, in 27 countries around the world.

The opportunity

We currently have an exciting permanent Claims Officer opportunity within our CTP Claims team!

The opportunity is ideal for an individual who is motivated by helping people get their lives back together following an injury and who would thrive working in a fast-paced, high-volume environment.

Reporting into the Service Manager, as a Claims Officer at QBE you will provide end to end claims management for your client portfolio, drawing on your exceptional customer service and decision-making skills to achieve return to work objectives. The opportunity will also see you provide a superior claims service by aiding the claims team with administration tasks.

Your story so far

  • Strong administrative and co-ordination experience

  • Superior attention to detail & managing priorities

  • Experience in managing relationships and providing outstanding customer service to all stakeholders

  • Exposure to working in a high-volume, fast-paced environment

  • Someone who thrives working on process initiatives and improvement

  • Excellent written & verbal communication skills

  • Demonstrated empathetic and supportive attitude. A desire to help people return to pre-injury state.

  • Comfortable in managing challenging and sensitive situations with a positive outcome

  • Ability to be flexible combined with a positive attitude.

We are here to support you

We are proud to have been Voted #5 in the 2019 Top 20 Australian Workplaces for New Dads - HBF Direct Advice for Dads and we achieved Gold employer status in the 2019 Australian LGBTI Inclusion Awards.

We also offer a range of benefits to help provide holistic support for your work life, whatever your circumstance.

  • [email protected] leave to enhance your work/life integration

  • Our ‘At My Best’ wellbeing program, which includes a free 12-month subscription to Headspace

  • Access to ‘Share the Care’ – 12 weeks’ flexible leave for new parents inclusive of paid superannuation

  • The ability to maximise retirement savings through voluntary super contributions and company matching

  • Income protection insurance and reimbursed Death and Total Permanent Disability insurance premiums

  • Access to REACH My Best - free holistic wellbeing coaching, nutritional, financial and legal advice and confidential counselling

  • Discounts on insurance products, car hire, hotels, goods and services

  • Benefits through our various sports and arts sponsorship partners such as free and discounted tickets.

Join us.

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Applications Close: COB 7th May 2021

Internal Applicants – As a courtesy, please advise your manager before making a formal application.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected].

Number of Openings:


How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.