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May

L1 Support Lead

Job Search - North Sydney, NSW

Any Industry
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Manvision Consulting provides IT Contracting and Professional Services to the Australian Market since 2008. Join a talented team and work in a culture that stimulates an inclusive and flexible work environment, offering opportunities to grow and contribute to the company.

Roles and Responsibilities

  • 3 - 7 Years experience required
  • Oversee Level 1 application support activities
  • Oversee application health checks, certificate management and post-implementation verification of changes
  • Incident triaging and resolution
  • Batch and Application monitoring
  • Self-motivated support analyst to work in the banking domain
  • Identify and implement improvements in the current release process
  • Investigation and diagnostic skills
  • Excellent customer service skills
  • Ability to work under pressure and to tight deadlines

Skills Required

  • IT Service Management Consulting
  • Certificate management
  • Diagnostic skills
  • Customer service skills