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May

Service Advisor

Essential Appointments - Ryde, NSW

Trades & Services
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Opportunity for a an experienced Service Advisor to join a Luxury brand in a new and exciting Automotive retail space.

  • New and exciting Luxury Brand
  • Macquarie Park
  • Great Team Environment where you will be nurtured, appreciated and rewarded

Our Client is growing into a brand appreciated by its customers by continuously striving to achieve the single goal of making excellent quality products with an emphasis on exceeding customer expectations. They strive to create the finest products around the globe and seeking exceptional people who are both passionate and committed to providing outstanding customer experiences.

Reporting to the Sales Manager the purpose of this role is to maximise the quality of the customer’s encounter with the dealership and to maintain and administer the day-to-day operations of the aftersales requirements.

The ideal candidate will have previous experience as a Service Advisor within the Dealership Network or experience as a Master Technician with excellent communication skills.

Your duties and responsibilities include:

  • Complete service reports to operators when required
  • Dispense all oils and record the issues on the correct R.O’s
  • Diagnosis of customers concerns
  • Road test customer vehicles to ensure that work carried out by the technical was completed correctly
  • Advice customers of technical and product concerns
  • Reprograming ECU-radios, GCS etc.
  • Connected Services customer enquiries
  • Quality check repairs
  • Arrange accessories for sales team deals
  • Assist in registrations
  • Raise repair order (R.O’s), ensuring that all client and requested work details are entered accurately
  • Ensure where possible that an estimate on the cost of repairs (parts & labour)
  • Reporting all contacts, parts, warranty and interactions
  • Where possible, conduct early investigations into possible warranty or good will policy acceptability
  • Answer incoming telephone calls and redirect, when necessary, to the appropriate personnel
  • Advise clients of any additional required repairs with cost estimates
  • Advise clients, when necessary, of completion of work requested
  • Update R.O’s when required
  • Review, cost and raise invoices for Warranty and Retail repair orders
  • Answer promptly any retail or internal servicing and technical queries
  • Follow up back ordered parts and contact clients

And much more!

To win this role you must possess the following:

  • Experience within the automotive industry
  • Knowledge of Australian Consumer Law would be an advantage
  • Master technician would be an advantage
  • Trade qualification (preferred)
  • Strong customer focus
  • Display enthusiasm for what you do
  • Good written and verbal communication skills
  • Good computer literacy and administration skills
  • Current vehicle license

If this sounds like you, APPLY NOW!!