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Case Manager - Psychological Claims

Allianz - Sydney, NSW

Hospitality, Travel & Tourism
Source: uWorkin

Source: uWorkin


Case Manager - Workers Compensation - Psychological Claims - NSW - Sydney
Allianz is the home for case managers who dare to build long relationships rather than fulfil short-term objectives. We currently have opportunities to join our supportive team as a Case Manager. Bring your passion and excellent customer service skills to build a meaningful career where you will helping others.
What if you could put the customer at the heart of everything you do?
You'll be directly improving our customer's lives and well-being. You'll deal with people experiencing challenging times, but your job is to deliver a positive customer experience for them - and this is what makes it highly rewarding.
As someone who builds excellent relationships, you'll help individuals, engaging with them and their workplace on the steps involved in their claim. Along the way, you'll educate our customers on what will happen at every stage and support them with anything they will need to know about their claim.
You'll be responsible for:

* Determining liability and managing a portfolio of Psychological Workers' Compensation claims
* Issuing dispute notices on applicable claims
* Supporting customers step-by-step through our Case Management and Injury Management programs
* Welcoming and helpful written and verbal customer communication
* Nurturing excellent customer relationships and creating positive experiences

Important to your success:

* You will have the drive and interest to use your related degree or customer focused experience and approach to grow a career as a Case Manager.
* Experience in a similar case management role within workers compensation (desired)
* Tertiary qualification in psychology is highly desired
* You will demonstrate the ability to understand the importance of early intervention and individualised claims management
* You will be known for your empathetic style and customer focused approach which allows you to ‘walk in our customer's shoes'
* The ability to handle difficult situations and act in a professional manner whilst resolving complex situations in a timely manner
* Solid problem solving and relationship building abilities
* Excellent time management skills and the ability to adapt when changes occur.

What's on offer?

* Work on a single portfolio of claims where you will have stability
* Learning is not left to chance - you'll be exposed to ongoing coaching from your manager, given access to hundreds of courses through LinkedIn Learning plus we are making huge investment into external study and training
* We value integrity, discretion and doing what's right for the customer over KPIs and strict process
* What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life

About us:
Allianz is the home for those who dare - a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people, we foster a culture where our employees are empowered to collaborate, perform, embrace trends and dare to challenge the industry.
Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.
If you dare, there's an opportunity for you at www.allianz.com.au/careers