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Information Systems (Is) / It Support Professional

Seeing Machines - Canberra, ACT

Source: uWorkin

Source: uWorkin


Seeing Machines is an Australian success story and a world leader in human-machine interaction and an industry leader in the artificial intelligence (AI) technologies which enable machines to see, understand and assist the people who are using them. Our technology drives a safter world.
About the opportunity
The Information Systems (IS) Support incumbent plays a critical role in ensuring that the IS capabilities are supported to the highest level providing professional technical support and advice to users across multiple locations, platforms and technologies.
Key elements & activities of the role:

* Manage new and existing IS support requests, ensuring that all requests are logged and updated in the IS Helpdesk system
* Installing and configuring computer hardware, software as required
* Escalate performance issues with internal and/or external providers to minimise adverse impact of system availability
Work closely with the support team to see IS issues through to completion
* Develop documentation and manuals in line with the current IS strategy, maintain IS as required
* Work on new initiatives as direct by the Director of IS to support the overall strategy
* Identify and troubleshoot system problems from 1st through to 3rd line
* Install software following documented procedures while adhering to Change Management and other processes
* Be a key individual responsible for application enhancements and software deployment supporting the wider IS team and other departments in the business.
* Additional tasks as required

About you
You will have demonstrated experience in a similiar role - ideally gained within a global technology company.
Additionally, you will have:

* Excellent interpersonal skills
* Strong troubleshooting and problem solving skills
* Strong written and verbal communication skills with the ability to champion ideas and achieve consensus within a team
* Self-motivated and proactive with demonstrated ability to set priorities and meet deadlines

Qualifications, Skills and Experience:

* Certificate IV in Information Technology (or higher ) or at least 5 years of related Industry experience (Preferred)
* Effective problem-solving skills in the analysis of issues relating to support and maintenance
* Effective verbal communication and interpersonal skills
* Microsoft Certified Solutions Associate (MCSA) (Preferred)
* CompTIA A+ Certification (Preferred)
* Microsoft certifications (or equivalent past certifications):

* Modern Desktop Administrator Associate MD-100 & MD101(M)
* Teams Administrator Associate MS-700 (M)
* Identity and Access Administrator Associate SC-300 (M)
* Azure Administrator Associate AZ-104
* Security Administrator Associate MS-500

* Experience with Virtualization environments (D)
* Experience in the management and support of; IS Networks, Firewalls and Virtual Private Networks (D)
* Experience with the management of AWS / Azure services (D)
* Experience in Linux (Ubuntu) (D)
* Experience with PowerShell scripting (D)
* Experience in Information Technology Infrastructure Library (ITIL) (D)
* Experience in the management of MS IS Security applications
* Familiarity with MS Windows Subsystem for Linux (WSL) environment
* Familiarity with DevOps environments source control software (Perforce / GitHub Enterprise, Continuous Integration (CI) / Continuous Deployment (CD) technologies).

Seeing Machines (SM) does not accept unsolicited resumes or applications from agencies other than preferred suppliers under written agreement. SM branded advertisements are not subject to recruitment agency contract. SM is not responsible for any fees related to unsolicited resumes or applications and explicitly reserves its right to contact candidates presented in unsolicited applications.
About Seeing Machines
Seeing Machines is a world leader in driver-machine interaction. We harness human factors science to create artificial intelligence (AI) technology that observes the driver's attention – reliably, unobtrusively, and in real time – and intervenes seamlessly when necessary.
Specialised computer vision algorithms underpin Seeing Machines' core camera-based driver monitoring technology. Algorithms allow us to precisely track eye gaze, head position and pupil size while our state-of-the-art AI technology analyses the data to quickly and accurately detect driver drowsiness, distraction and microsleep levels. We work with some of the world's leading brands to deliver this technology, helping keep drivers and operators engaged across commercial transport and logistics, automotive, aviation, rail and mining industries.
In automotive, we enable safer Automated Driving (AD) solutions and Advanced Driver Assistance Systems (ADAS) – including the world first camera-based hands-free driving feature, GM Super Cruise. In aviation, our advanced gaze tracking technology understands how pilots interact and monitor instruments – leading to better training and safer operations.
For commercial transport and fleet operators, the Seeing Machines retrofit driver monitoring technology provides real-time intervention for drivers to mitigate the risks associated with driver fatigue and distraction.
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