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Software Engineer - Answer Bot

Zendesk - Melbourne, VIC

Source: uWorkin

Source: uWorkin


Job Description

At Zendesk, we’re always striving to break new ground with customer service software. We’re currently looking for a Software Engineer to work with the Answer Bot team in Melbourne. This role will be focused on Answer Bot Flow Builder which supports Zendesk Messaging through a click-to-configure tool that allows admins to build conversational journeys that can be delivered across multiple messaging channels in various languages. We’re currently focused on improving the usability and adoption of our current offering. The next phase of this project will be focused on introducing routing and automation capabilities in these conversational journeys to enable efficient triaging of customer issues and further enhancing our self-service capabilities.

What You Get To Do Every Day

  • Write clean and maintainable code to support the team’s delivery commitments
  • Take ownership of features and collaborate with senior team members to design complete solutions
  • Break complex features into granular pieces of work
  • Prioritise and estimate work balancing feature delivery with the creation of tech debt
  • Actively participate in pairing sessions and code reviews
  • Work closely with Design and Product on new capabilities while addressing customer issues
  • Provide BAU support for our services in Production
  • Actively look for ways to improve the observability, performance and security of our services

What You Bring To The Role
  • Fluency in one or more of the following languages: Ruby/Java/Typescript/Javascript
  • Problem solver with the ability to think on your feet
  • A passion for software development and delivery
  • A collaborative and can-do attitude
  • A burning desire to learn and grow
  • Ability to work with uncertainty
  • Flexibility to pivot with changing priorities

What Our Tech Stack Looks Like
  • Our code is written in Ruby, React, GraphQL, Typescript and Node
  • Our services communicate via REST APIs and GraphQL
  • Our team manages infrastructure using AWS Cloudformation
  • Our platform runs on Ubuntu, Centos and Alpine
  • Our servers live in AWS
  • Our services are deployed to Kubernetes using Docker
  • Our data is stored in Redis, Kafka and Aurora

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.