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Peer Support Facilitator (Wbss)

Wesley Mission Queensland - Mungindi, QLD

Voluntary, Charity & Social Work
Source: uWorkin

Source: uWorkin


Peer Support Facilitator

Wesley Mission Queensland (WMQ) is an innovative and responsive not-for-profit community service provider, with more than 70 locations throughout South East Queensland. We support more than 100,000 Queenslanders every year with aged care, disability and mental health services, youth and family programs, palliative care and emergency relief. With over 100 years’ experience in caring for our community, Wesley Mission Queensland has a history steeped in hope, respect, compassion, empowerment, innovation, justice and integrity. To learn more about our organisation, please see www.wmq.org.au & https://www.youtube.com/user/wmbmedia.

Position Title: Peer Support Facilitator - The Way Back Support Service (Gold Coast)
Status: Part-Time Fixed Term
Award / EA: Social, Community, Home Care and Disability Services Industry Award 2020
Classification: Level 4
Reports to: The Program Manager, The Way Back Support Service (Gold Coast)

Key Responsibilities Include:
  • Align one’s workplace behavior in accordance with the WMQ Model of Care, the Wesley Charter and Wesley Mission Queensland’s Vision, Mission and Values.
  • Ensure individual and team practice is in accordance with the requirements of relevant legislation, including the Human Services Quality Framework and the National Mental Health Standards.
  • Work in accordance with psychosocial rehabilitation, social inclusion and recovery-oriented practice frameworks.
  • Work in line with the Beyond Blue TWBSS model.
  • Provide critical lived experience insight to the TWBSS team and support best practice.
  • Provide crisis support and safety planning and intervention as required.
  • Provide a service that complements clinical service provision by supporting engagement with follow-up care and support by working collaboratively with existing services, including hospitals and primary care providers.
  • Provide assertive and practical support to access services related to individual needs. Outreach and in home/ community-based support.
  • Provide family and carer support to encourage clients to maintain links with and grow natural support networks – including linking carers with peer support as appropriate.
  • Facilitate linkage to ongoing community supports as necessary, e.g. primary care providers, community sector agencies (for example, drug and alcohol services, community health, housing/ accommodation services), community participation (volunteering), employment study through local partner connections.
  • Assist the client in resolving barriers to build strengths and resilience within the community through a recovery-oriented and peer led approach.
  • Ensure client information is up to date and in accordance with support and funding requirements, as necessary draft documentation and reports for a range of stakeholders.
  • Undertake professional development, which includes regular supervision, reflective practice and dedicated peer supervision and workforce development opportunities afforded by WMQ.
  • Participate in client care reviews within and external to Wesley Mission QLD to ensure that client service continuity, an individualised approach to services and clear transition pathways to a more independent life is achieved.
  • Identify and assist in locating resources, services and supports that facilitate community integration, including social, educational, and vocational and leisure activities.
  • Where appropriate, participate in the development and implementation of quality and service improvement activities that continually improve the service we provide.
  • Effectively contribute to the decreasing stigma and discrimination around having a lived experience of suicidality.
  • Mentor other staff and contribute to supporting and embedding person-led recovery and lived experience across all WMQ programs.
  • Participate in and contribute as required to WMQ Lived Experience Workforce Development collaborative and activities.
You will have access to Roses in the Ocean Supervision, Peer Mentor hotline and the wider Roses in the Ocean Lived Experience Collective. You will also have access to WMQ lived experience community of practice, peer and external supervision.
Key Selection Criteria (Qualifications, Knowledge and Requirements):

  • Minimum Certificate IV in Mental Health Peer Work; Intentional Peer Support or SP Peer Worker (Roses in the Ocean)
  • Experience working within a recovery orientated service framework for mental health and/or suicidality.
  • Lived experience of suicidality.
  • An understanding of the recovery process and the ability to communicate a lived or living experience of recovery.
  • Capacity to share one’s own story appropriately in a variety of contexts
  • Ability to establish relationships and maintain appropriate boundaries.
  • Ability to manage your own wellness, including the identification of strategies for staying well whilst working.
  • Understanding of the principles of recovery in the mental health setting.
  • Demonstrated knowledge and appreciation of the complex issues associated with those experiencing suicidality
  • Demonstrated experience working with people with complex support needs across the phases of service delivery, including assessment, recovery-oriented practice, community engagement and evaluation of services delivered.
  • Passionate about making a positive change in the lives of people managing suicidality
  • Capacity to work independently and collaboratively within a team environment, including being accountable for the effective delivery of client services.
  • Sound communication and interpersonal skills, including the ability to engage, negotiate, advocate, collaborate and undertake innovative joint problem-solving.
  • Demonstrated effective PC skills, including MS Office and related applications packages (including reporting).
  • Current Driver’s Licence and willingness to drive in the course of work.
  • Relevant probity checks required by legislation and WMQ policy.

How to Apply:
Applications must address the 'Qualifications, Knowledge and Requirement' for this role (contained within the attached position description) and are to be submitted online at www.wmq.org.au by 4pm of the closing date.

Why work with Wesley Mission Queensland
  • Working alongside people who love what they do
  • Salary Packaging
  • Product Discounts
  • Travel Discounts
  • Access to discounted holiday units
  • Employee Assistance Program

Wesley Mission Queensland's Vision is: ‘a compassionate, just and inclusive society for all’. We are committed to EEO, OH&S, Ethical Practices and the principles of Cultural Diversity and are a preferred employer for older workers. Wesley Mission Queensland has been recognised as a GOLD Mental Health First Aid Skilled Workplace by Mental Health First Aid Australia for our strong commitment to embedding the Mental Health First Aid program into our organisation. Successful applicants are expected to abide by the WMQ Code of Conduct. Relevant criminal record checks will be undertaken on recommended applicant. To view our Privacy Policy, please click here. Salary Packaging is available to Staff to potentially enhance remuneration.

Essential Requirements
Essential: Must have a current Drivers licence and willingness to drive in the course of work.
Essential: Blue Card Queensland (Working with Children)
Essential: Disability Services Queensland Card (Yellow Card)
Essential: Minimum Certificate IV in Mental Health Peer Work; Intentional Peer Support or SP Peer Worker.
Essential: Lived experience of suicidality.
Essential: Experience working within a recovery orientated service framework for mental health and/or suicidality.

Mungindi, QLD

Voluntary, Charity & Social Work


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