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May

Client Service Officer

Translationz - Brisbane City, QLD

Administration & Secretarial
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Translationz is a rapidly growing language services company providing translation and interpreting services across Australia. We are seeking an experienced, pro-active, client-focused professional to join our rapidly growing Client Services team. Location either Brisbane or Melbourne office.

What we are looking for?

We are looking for a positive, friendly, caring and tech-savvy, person. As an important member of our team, you will be the first point of contact for our clients. You will be responsible for assisting in various office duties and helping your fellow employees, including our large casual workforce.

Responsibilities will include:

· Work with our client service team to help answer the high volume of incoming telephone calls from existing and potential clients, and our casual workforce staff.

· Provide direct client support on their requests

· Attend in-person client meetings

· Provide support across all aspects of the business. You would be working with our operations manager, project coordinators, finance and HR team members. This part of the role is varied.

· Seek ways to drive initiatives to improve client satisfaction

· Assigned to varied tasks and assignments.

Desired Skills and Experience:

· Excellent verbal and written communication skills in English

· Excellent phone manner

· Experience working with clients providing outstanding customer service

· Demonstrated organisational skills and the ability to prioritise workload

· Positive, flexible attitude and a strong desire to serve all of the stakeholders

· Tech-savvy, with advanced knowledge of MS Office tools.

· Business acumen and detail-oriented

· Strong troubleshooting ability and aptitude to escalate risks pro-actively

· Ability to use initiative and work unsupervised

· Quick learner and ability to work under pressure

· Independent with a strong sense of initiative, but also able to work harmoniously with other team members

· Ability to multitask and efficiently produce outcomes

· Caring individual with a passion for finding solutions for communities that require access to fundamental services, initiatives, and programs.

Why would you want to become a part of our team?

Translationz is an equal opportunity employer. You will be working in either our Newstead Queensland office or our Melbourne office and remotely from home (in a professional environment suitable for answering telephone calls).

Our culture is based on people who care. We care about our clients and their constituents and putting people first is our greatest advantage. We strive to create environments in which all employees can find a sense of belonging. Everybody in our company is treated equally with respect and every idea has merit.

We are passionate about the services we provide and we always deliver beyond expectations to make our clients happy, their work easier and we support them in providing the needed services to their constituents. We strongly believe that our work should be enjoyable and fulfilling with a huge emphasis on full team support of each other.

We have a positive, caring, dedicated-working environment where we believe you will grow your Customer Success mindset professionally with different types and size clients and assignments.

Additionally, we will offer:

· Competitive pay and all the tech gear you might need.

· We support you in relevant training, coaching, and mentoring

· Career development opportunities where we provide you varied project assignments and continuously seek to support you in developing your strengths.

· You will be working with a hard-working, dedicated team that supports each other and have fun throughout the day with a big emphasis on company culture and values

Please provide:

A short cover letter on why you are interested in this position your resume your suburb of residence (where you live).

Note: Only short-listed applicants will be contacted.

Prior to commencing the position, criminal background checks and drug testing may be required.

Job Type: Permanent

Pay: $49,128.00 – $66,156.00 per year

Benefits:

  • Employee mentoring program
  • Work from home

Schedule:

  • 8 hour shift

Work Remotely:

  • Yes

Brisbane City, QLD

Administration & Secretarial




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