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Information Services, Training And Records Officer

Private Company - Alice Springs, NT

Source: uWorkin

Source: uWorkin


Job Ref:

MacDonnell Regional Council

Job Type:
Permanent Full Time

Alice Springs

Salary and Benefits:
$79,388 (inclusive of leave loading and superannuation)

Post Date:
21/04/2021 21:48

Information Services, Training and Records Officer

  • Full-time, permanent contract
  • Base salary package starting at $71,066 per annum
  • Total effective package: $79,388 (inclusive of leave loading and superannuation)
  • This position is based in Alice Springs and approximately 50% of work time will be spent travelling to and working in remote communities

MacDonnell Regional Council

MRC was established in 2008 and its area covers our 13 major remote communities as well as many outstations. MRC employs over 500 staff, 370 of whom are the local Aboriginal staff.

MRC's vision is "many voices, one dream, building a quality desert lifestyle" and our mission is "to improve the lives of Council residents by delivering valued and relevant services".

The role:

The Information Services Training and Records Officer is responsible for providing general IT support and training required by MacDonnell Regional Council (MRC) in Alice Springs and onsite at 13 Remote Communities within the boundaries of MRC.

Key duties:

  • Provide IT training, IT support and Records Management assistance to all MRC staff when required
  • Diagnose, investigate and resolve desktop hardware and software faults
  • Troubleshoot IT-related issues, including computers, printers, fax and photocopier
  • Communicate IT issues and solutions to staff
  • Install, maintain, configure software and hardware
  • Monitor the delivery of ICT services and provide feedback for improvements
  • Maintain the Council's Outlook contact groups and group email accounts
  • Provide support and advice, associated with the operation and management of Council's ICT hardware, software and internet services
  • Understand the functionality of Councils Operational systems, including but not limited to; Citrix, Technology One (Finance System), Magiq Docs (Records Management), Windows and Microsoft Office products

Skills and experience:


  • Certificate III in Information Technology and/or Business
  • Proven ongoing training in IT systems and software applications
  • Considerable experience working in a similar role with multiple work locations
  • Proven experience in Windows operating systems (Windows 8.1 Pro, 10 Pro)
  • Knowledge of Microsoft Programs and applications
  • Ability to train staff to successfully operate equipment and software necessary to meet MRC requirements
  • High level of interpersonal and problem-solving ability
  • Current Manual NT Driver's License
  • Current Ochre card or the ability to obtain
  • Demonstrated ability to work in a culturally diverse environment


  • Completed 4WD course
  • Previous work in an environment with a remote service would be a distinct advantage


Staff choose to work here because of their commitment to advancing the lives of our residents. Staff are rewarded with diverse and challenging work that supports career growth.


  • 6 weeks annual leave and generous personal, study and cultural leave
  • Up to 3% additional employer super contribution
  • Remote salary packaging

Under MacDonnell Regional Council's Special Measures Scheme, Aboriginal or Torres Strait Islander applicants are strongly encouraged to apply for this position and will be preferenced in the selection process if they meet all the essential selection criteria and are suitable at the position level.

This is an incredible opportunity to live and work in Central Australia. For further information contact:
Peter Bythman, Manager Information Services, by phoning (08) 8958 9649

Applications Close: 05 May 2021
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