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Inbound Customer Service Officer

Hays - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin


CBD Location I Work Holiday Visa's accepted I No weekend work I Mon - Fri I ASAP start I 8am - 8pm

Your new company
Our Client is the largest provider of services in Australia's superannuation fund administration industry, which services the fourth largest pension pool in the world based on funds under management.

About the Role:
As our next Customer Service Consultant, you will be the first point of contact for your customers (members, retirees, employers and financial planners) being a subject matter expert fielding a range of superannuation enquiries, all the while exceeding our customers’ expectations and being a service superstar. Within your assigned super fund you will undertake a range of administrative tasks, all the while leading our members onto a successful financial pathway for their retirement!

Skills and experience you will need to excel in this role:

  • Ideally, you will have Contact Centre experience, having worked towards our timely KPIs and First call resolution metrics in a fast paced environment
  • Previous contact centre experience preferred, or face to face sales or service.
  • Exceptional and clear phone manner
  • Ability to work with rotating rosters, including the occasional Saturday
  • Be a natural communicator who takes pride in understanding customer needs and resolving enquiries over the phone by asking the right questions and sourcing information on multiple computer screens
  • Be looking for a challenging yet fulfilling role in which we will train and coach you to develop your financial services career
In return we will provide you:
  • A friendly, supportive and collaborative team environment with great energy
  • An initial 4 week training class involving live call simulators
  • A diverse and inclusive culture supporting national events
  • Full time, Monday to Friday 8am – 8pm rotating roster
  • Working Holiday Visa may apply

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email Jennifer.Culham@hays.com.au

PLEASE NOTE: In order to progress to the next round in the recruitment process, you will be required to complete a short 15 minute online simulation assessment.

LHS 297508 #2500860

Melbourne, VIC

Customer Service & Call Centre


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