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Dulux Help & Advice - Customer Service Consultant

DuluxGroup - Padstow, NSW

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin


  • A fulfilling career with rotating roster offering great flexibility and work/life balance
  • Be a brand ambassador for a diverse range products across Australia
  • Join a friendly, knowledgeable, and awesome team

The Opportunity

We want to welcome you to join the Dulux team in Padstow, NSW, as a Superstar - Technical Customer Service Representative and assist our valued customers.

Do you love DIY or a professional painter that is seeking a new opportunity to share your knowledge and skills?

In this exciting position, you’ll be responding to high volumes of technical queries via phone and email from a range of retail, trade, and commercial customers as well as end-user consumers. Every day is different and you will learn and grow so much. Day to day you’ll be:

  • Liaising and networking with Sales Representatives and our Laboratory team to solve problems and be an everyday hero
  • Updating and help to manage our CRM with customer details
  • Identifying opportunities to improve the customer experience and make a real impact
  • Providing basic colour or technical product advice to internal and external customers
  • Handling customer complaints
  • Supporting with Live Chat channels to help customers.

Please note this full-time role operates on a rotating roster Mon-Fri with start times anywhere between 7:30am-10:30am, and Saturday 8:30am-3pm (weekend work every 2-3 weeks).

What you will bring and develop:

You’ll bring clear and professional communication skills along with a proactive, customer-focused approach. As a great team player, you’ll be hardworking and flexible, and will be motivated by working in a fast-paced environment that offers career progression. Other key skills and experience include:

  • Customer service experience – face to face or over the phone
  • Knowledge of Consumer Rights and the complaints handling process
  • Confidence with computers and technology
  • Paint knowledge or a passion for the DIY industry

Our Place

Our iconic household brands are synonymous with decoration and protection in the paint market, it is the number one choice for homeowners, renovators, and professional trade painters. Part of the DuluxGroup, the Dulux brand manufactures and markets products of the highest quality, which provide innovative product solutions that satisfy the needs of our customers today and into the future.

Join our iconic brands and extend your customer service career – apply today!