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It Systems Engineer


Source: uWorkin

Source: uWorkin


Our Client

Netlogyx Technology Specialists have been supporting a wide range of clients on the Gold Coast since 2000. They have a progressive culture which involves being aware of the trends in business technology and ensuring that we stay ahead of the game with a focus on continuing education in relevant areas.

The Role

Netlogyx is currently seeking a qualified IT Support Technician who will bring significant demonstrated IT knowledge to complement the skills of the existing team. This is a diverse role delivering a wide range of IT services to businesses across the Gold Coast. This role will suit an IT professional who enjoys working with different clients, delivering excellent customer service, working through challenges and achieving the best results.


This role will report to the Managing Director and be responsible for:

  • Providing remote, in-house or on-site technical support for clients in-line with agreed service levels.
  • Communicating with clients effectively via telephone, face-to-face and email.
  • Managing and maintaining client relationship.
  • Applying technical knowledge in diagnosing and resolving IT issues in a timely manner, ensuring an ideal outcome.
  • Liaising and collaborating with members of your team and external expert advice sources, to ensure that client issues are managed through to resolution.
  • Contributing to the ongoing improvement and experience of the clients’ environment by reporting any diagnosed, recommended or required changes and upgrades to management.
  • Collaborating and working with the Sales Team to develop client solutions.
  • Using ConnectWise (the enterprise resource planning software), keeping complete and timely records of all time spent, advice provided, relevant actions taken, and work done for each client.
  • Providing outside hours support as required (from time to time).
  • Proactively build and maintain positive relationships with colleagues and clients through accurate, calm and supportive communication.
  • Actively seeking and developing industry knowledge and when requested by management, participate in upgrading of skills to support business outcomes.

Skills and experience

The ideal candidate will have 3 or more years’ experience in similar IT Support role. They will also have experience/certification in the following:

  • MCSE (Microsoft Certified Systems Engineer)
  • Microsoft Windows and Apple macOS operating systems
  • Cisco Networking Software
  • Microsoft Office 365
  • Windows Server 2003/2019
  • HyperV/vSphere virtualisation
  • MS Exchange and Exchange Online
  • Active Directory
  • Group Policy in LAN and WAN Network topologies
  • Remote monitoring & management tool (RMM)
  • Hardware, printers and peripherals

Experience in the following will also be highly regarded:

  • ConnectWise Manage and Automate an advantage
  • Cisco Meraki
  • Cisco umbrella
  • Cisco AMP
  • Office 365 SharePoint
  • Sophos
  • Professional Services Automation (PSA)
  • CRM systems
  • Apple and Android mobile products
  • Experience in supporting core Corporate Systems, LAN/WAN platforms

You must also have:

  • A current and valid driver’s license
  • Excellent written and verbal communication
  • Strong interpersonal skills
  • An aptitude for problem solving
  • Excellent customer service skills
  • Ability to work autonomously and manage time effectively
  • Team focus.


If you meet the above selection criteria, please apply now with your resume and a cover letter outlining your salary expectations and why you think you are an ideal candidate for this role. Only shortlisted candidates will be contacted.

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact The Team at Integrated Human Resourcing on , quoting Ref No. 956050.